Kellie Eckart
Charlotte,NC
Summary
Dynamic professional with a proven track record at the Federal Bureau of Investigation, enhancing operational efficiency through meticulous research and data analysis. Excelled in roles requiring exceptional multi-tasking and detailed-oriented skills. Renowned for reliable customer service and experience in Microsoft Excel, significantly contributing to investigative support and automation improvements.
Overview
10
10
years of professional experience
Work History
Operational Support Technician
Federal Bureau of Investigation, FBI
Charlotte, NC
05.2024 - Current
- Utilize multiple open-source and classified databases to conduct research and provide resulting information to FBI personnel in support of investigations and threat assessments.
- Use exceptional communication skills to provide information in support of investigations and threat assessments in both verbal and written form to Special Agents, Intelligence Analysts, and other FBI personnel under tight deadlines.
- Create electronic communications in the FBI case information management system to document information in support of FBI investigations.
- Conduct criminal records checks using various federal, state, and local databases in support of FBI operations and communicate results to Special Agents, Task Force Officers, and other FBI personnel.
License Examiner
Texas Department of Public Safety Driver License Mega Center
Carrollton, TX
11.2022 - 04.2024
- Performed moderately complex (journey-level) licensing and permitting work in a Regional Operations Field office of the Driver License Division
- Received and reviewed license and permit applications. Ensured compliance with applicable policies, administrative codes, and statutes; communicated with external and internal customers; and approved license and permit applications.
- Met and screened applicants, administered written and visual tests, prepared application forms, and collected license application fees.
- Answered general information questions pertaining to driver license laws and driver licensing procedures.
COORDINATOR - CUSTOMER EXPERIENCE AUTOMATION
American Airlines
Fort Worth, TX
05.2017 - 10.2022
- Tested the functionality of airport automation systems, which interfaced with airport automation.
- Ensured functions worked properly and met all AA business requirements for customer check-in.
- Communicated errors to management and addressed concerns and issues.
- Used spreadsheets and databases to compile information on errors identified via testing, and conducted analysis to identify trends and patterns.
- Engaged with personnel across various departments to identify and correct issues, and communicated with personnel to acquire, clarify, or exchange facts in order to correct errors identified during software testing.
ASSOCIATE QA TESTER AIRPORT OPERATIONS REPORTING A
American Airlines
Fort Worth, TX
02.2015 - 05.2017
- - Performed testing of user software.
- Worked closely with software developers to ensure the quality of the product, and validated the software to ensure it met the business and technical requirements.
- Reported errors to management, and addressed concerns and issues.
- Participated in release and iteration planning meetings.
- Assisted with the preparation of official reports provided to management, which documented the findings of validation testing.
- I traveled to airport stations in the United States and Canada to conduct operational testing of software in the airport environment.
Education
Associate of Arts - Tourism And Travel Management
Cloud County Community College
Concordia, KS05-1984
High School Diploma -
Wamego High School
Wamego, KS05-1982
Skills
- Internet Explorer
- Microsoft Excel
- Detailed Oriented
- Multi-Tasking
- Reliable
- Flexible
- Customer Service Oriented
Timeline
Operational Support Technician
Federal Bureau of Investigation, FBI
05.2024 - Current
License Examiner
Texas Department of Public Safety Driver License Mega Center
11.2022 - 04.2024
COORDINATOR - CUSTOMER EXPERIENCE AUTOMATION
American Airlines
05.2017 - 10.2022
ASSOCIATE QA TESTER AIRPORT OPERATIONS REPORTING A
American Airlines
02.2015 - 05.2017
Associate of Arts - Tourism And Travel Management
Cloud County Community College
High School Diploma -
Wamego High School
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