Ramona G Torchio
Lansing
Summary
- Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Proficient in MS Office PowerPoint, Excel, Outlook and Word. Key Qualifications
- Tenacious Quest for Success + Learning. Earned MBA and BS in just 3 years while working full-time – gaining hands-on experience in research- and data-driven product roadmap development, pricing and positioning.
- Results-Driven Leadership. Whether leading Baby Boomers, Gen X or Millennial's—figures out what makes teams tick, trains and transforms individuals into top-performers.
- Challenger of Conventional Wisdom. Always ask the WHY. Improve the user experience through smart, strategic thinking that anticipates outcomes. Present cases that influence, and lead change that drives efficiency and profitability.
Attentive Accounts Payable Clerk with 5 years of experience in account budget in account management. Dedicated to fantastic client services, on-time payments and detailed documentation. Friendly and careful worker known for resourcefulness and reliability. Qualified Accounting Clerk with distinguished history of accuracy and professionalism in accounts financial management. Offering careful documentation and mathematical skills to challenging Financial Accounts Technician position. Trained in Veterans Health Information Systems and Technology Architecture (VISTA),and Computerized Patient Record System (CPRS) and TEAMS. Manage multiple tasks successfully to meet all deadlines. Excellent communication skills across all levels of business.
Overview
21
21
years of professional experience
1
1
Certification
Work History
FINANCIAL ACCOUNTS TECHNICIAN
Department of Veteran
Leavenworth
11.2015 - Current
- Supervisor: Lisa Fischer (913 683-4163); may be contacted Duties, Accomplishments and Related Skills:.
- Initiated program that standardized employee training that led to customer satisfaction by 15%.
- Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers.
- Analyze and understood the laws, regulations, and practices of health care revenue operations.
- Oversaw collection goals and providing technical assistance and direct support to all the staff.
- Developed the knowledge of interpersonal and administrative skills to organize and coordinate professional efforts.
- Provider leadership oversight, guidance, and direction for monitoring activities designed to ensure integrity and accuracy of health care collection activities.
- Ability to effectively communicate both orally and in writing.
- Assessed consistent feedback to all employees on performance to reinforce positive efforts.
- Respond accurately and in a timely manner to a variety of routine, unusual, and complex questions generated from a large diverse customer base; review reports, forms and other confidential information.
- Provides staff services to management officials which result in effective planning, organizing, directing, coordinating, and controlling of clinical operations.
- Responsible for the accuracy of clinical data for both clinical and administrative reports.
MEDICAL REIMBURSEMENT TECHNICIAN
VAMC CPAC LEAVENWORTH
Leavenworth
09.2011 - Current
- Supervisor: Erin Francois (913-578-4604); may be contacted Duties, Accomplishments and Related Skills:.
- Ensured compliance with established VA Directives, polices, and handbooks.
- Assessed the needs of the consumer/ customer continually.
- Analyzed, planned, initiated, coordinated, and implements actions required to maximize collection of receivables.
- Analyzed claims to ensure expected payments are consistent and in accordance with the specific policy and/ or regulatory rules.
- Demonstrated excellent interpersonal and communication skills, strong team player with an enthusiastic attitude that motivates increased productivity in others.
- Trained new employees in collecting, compiling and/or tracking of data and program information in support of revenue.
- Performed other related as assigned.
- Organized billing operations, calendars and claims, bringing in more than of all payments.
- Minimized late fees by [Number]% by enhancing accounts payable processes.
Mental Health Secretary
Correct Care Solutions
Lansing
12.2003 - 09.2011
- Salary: 11.80 USD Per Hour Hours per week: 40 Supervisor: Cynthia Hendry (913 727-7336); may be contacted Duties, Accomplishments and Related Skills:.
- Managed a very large amount of incoming calls and multi-tasked to schedule numerous procedures, prescription requests and handled general patient inquiries.
- Handled complex patient complaints and collection issues while providing excellent support.
- Developed procedures to more efficiently managed day-to-day office functions which were adopted by numerous other practices within the clinic.
- Scheduled interviews with domestic candidates handling all aspects of travel and meeting schedules for out-of-state candidates.
- Assisted supervisor with staff scheduling, yearly evaluation, training, paid sick and annual leave.
- Assisted with annual QR's (Quality Review).
- Assembled materials in preparation for reports, auditing for NCHCC (National Commission on Correctional Health Care) annually audit.
- Effectively managed direct reports; prioritized tasks, processed weekly payroll sign-off and completed annual evaluations.
- Coordinated Operational Excellence Communication Team.
- Designed and implemented new communication.
- Promoted Quality Improvement standards by actively participating in the quality of care screen audits.
- Knowledge of laws, regulations in the medical field- knowledge of HIPPA and JCAHO.
Education
MBA - Business Administration
Grantham University
2015
Bachelor of Science - Criminal Justice
Upper Iowa University
2012
Skills
- Word, Excel, Outlook, Adobe, Internet Explorer, Electronic Medical Records (EMR), Computerized Patient Record System (CPRS), Veterans Health Information System and Technology (VISTA)
- Intranet computer- Skype, Instant message and currently using TEAMS
- Helps integrates the people, content, and tools your team needs to be more engaged and effective
- Administrative
- Administrative skills
- Adobe
- Auditing
- Interpersonal
- Interpersonal and communication
- Content
- Customer satisfaction
- Direction
- Directing
- Forms
- Internet Explorer
- Leadership
- Materials
- Excel
- Office
- Outlook
- Word
- Lisa
- Organizing
- Payroll
- Quality
- Quality Improvement
- Scheduling
- Supervisor
- Team player
- Technical assistance
- Employee training
- VISTA
- Troubleshooting
- Working collaboratively
- Communication
- Vendor relationships
- Active listening
Personal Information
Reading is one of my favorite hobbies I thoroughly enjoy doing especially when summer hits is the best time. I grab an great book and sit by a pool and enjoy the summer's air watching my grandchildren play in to pool along side there grandfather.
References
- References: Name Employer Title Phone Email Dana Thomas (
- Licensed Psychologist 785 554-4137 dthomas@fsgctopeka.com Jamie Schroeder (
- VAMC Programs 816-256-8612 Lindsay Aspinwall (
- Fort Leavenworth Community Director 785-865-6230 Brian Adkinson, LSCSW Self Employed Self Employed 785 550-5208
Affiliations
- Member, Alumni Association
Additional Information
I think I have a great balance of Quality and Quantity in my work but I am more Quality focused and I am not willing to make numbers look good by just completing items when it is not done so my Quantity numbers go up. Over the years in my current position I have noticed that I value Quality and strategic thinking rather than data entry. So I asked myself where i might be best fit. I think it might be QA, IC or PA.
Certification
- [Area of certification] Training - [Year]
Timeline
FINANCIAL ACCOUNTS TECHNICIAN
Department of Veteran
11.2015 - Current
MEDICAL REIMBURSEMENT TECHNICIAN
VAMC CPAC LEAVENWORTH
09.2011 - Current
Mental Health Secretary
Correct Care Solutions
12.2003 - 09.2011
MBA - Business Administration
Grantham University
Bachelor of Science - Criminal Justice
Upper Iowa University