Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellie Elliott

Grover

Summary

Dynamic Casino Cage Supervisor at Catawba Two Kings Casino with expertise in cash transactions and employee training. Achieved operational efficiency through streamlined cash management processes and enhanced customer satisfaction by resolving inquiries promptly. Proven ability to manage multiple tasks while ensuring compliance with financial regulations and fostering a positive team environment.

Experienced with managing large cash volumes and financial transactions in fast-paced casino environment. Utilizes strong problem-solving skills to ensure accuracy and security. Track record of building effective teams and maintaining high operational standards.

Casino operations professional prepared for supervisory role, bringing valuable experience in cash management and customer service. Proven ability to lead teams, enhance operational efficiency, and maintain compliance with regulatory standards. Reliable and adaptable, with skills in problem-solving and team collaboration.

Overview

17
17
years of professional experience

Work History

Casino Cage Supervisor

Catawba Two Kings Casino
12.2022 - Current
  • Supervised daily operations of casino cage, ensuring compliance with financial regulations and company policies.
  • Trained and mentored staff on cash handling procedures and customer service excellence.
  • Streamlined cash management processes to enhance operational efficiency and accuracy.
  • Managed inventory of currency and chips, ensuring adequate supply for gaming operations.
  • Resolved customer inquiries and concerns promptly, fostering positive guest experiences.

Specimen Collector

AEGIS SCIENCES CORPORATION, SE Region
08.2021 - 08.2022
  • Collected and processed biological specimens for diagnostic testing, ensuring adherence to safety protocols.
  • Maintained accurate records of specimen collection, tracking processes to uphold compliance standards.
  • Monitored inventory levels of collection supplies, facilitating timely reorders to prevent disruptions in service.
  • Implemented quality control measures, reducing errors in specimen labeling and documentation practices.
  • Conducted regular equipment checks to ensure functionality and reliability in specimen collection processes.

Supervisor

Rides Mass Transit District
08.2008 - 08.2021
  • Supervised daily operations, ensuring adherence to company policies and safety protocols.
  • Trained and mentored team members to enhance productivity and performance.
  • Implemented process improvements that increased operational efficiency and reduced downtime.
  • Conducted regular performance evaluations and provided constructive feedback to staff.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Education

General

Hamilton High School
McLeansboro, IL

Skills

  • Proficient in managing multiple tasks
  • Expertise in cash transactions
  • Security protocol management
  • Employee training
  • Flexibility in dynamic environments
  • Workforce scheduling
  • Efficient cash handling and balancing
  • Auditing procedures
  • Currency exchange
  • Report generation
  • Authorization for cash transactions
  • Knowledge of Title 31 compliance

Timeline

Casino Cage Supervisor

Catawba Two Kings Casino
12.2022 - Current

Specimen Collector

AEGIS SCIENCES CORPORATION, SE Region
08.2021 - 08.2022

Supervisor

Rides Mass Transit District
08.2008 - 08.2021

General

Hamilton High School

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Kellie Elliott