Kelly Johnson
Fennville,MI
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Blue Star Cafe. Proven track record in enhancing guest satisfaction and reducing order errors. Proficient in POS system management and committed to maintaining cleanliness standards, fostering a welcoming atmosphere for repeat business.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
27
27
years of professional experience
Work History
Server/Waitress Supervisor
Blue Star Cafe
Douglas, MI
08.2020 - 11.2025
- Trained and mentored new servers on menu knowledge and customer service standards.
- Delivered exceptional dining experiences by providing prompt and attentive service.
- Managed accurate order entry using point-of-sale systems to enhance workflow efficiency.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints effectively, improving overall satisfaction rates.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Managed inventory effectively to prevent shortages and reduce waste.
- Developed loyalty program that increased repeat visits from customers.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed table turnover rate effectively allowing for more guests served per shift.
Manufacturing Operator
LG Chem
Holland, MI
03.2013 - 07.2020
- Operated machinery for production of high-quality chemical products.
- Ensured compliance with safety protocols and quality standards throughout manufacturing processes.
- Conducted routine maintenance on equipment to minimize downtime and optimize performance.
- Collaborated with team members to streamline workflows and enhance productivity in manufacturing operations.
- Trained new operators on equipment usage, safety practices, and standard operating procedures.
- Operated machining equipment safely with team of operators.
- Assisted in troubleshooting mechanical issues to maintain continuous operations and reduce delays.
- Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
- Inspected products and machines to maintain quality and efficiency.
- Complied with company and OSHA safety rules and regulations.
- Exceeded safety standards by consistently following guidelines and participating in regular safety training sessions.
- Collaborated with Quality Assurance teams in conducting regular inspections of finished products, ensuring all items met established quality standards.
- Streamlined assembly line operations through thorough organization of workstation layout, tools, and materials required for efficient production flow.
- Enhanced production efficiency by implementing process improvements and troubleshooting equipment issues.
- Supported engineering teams during equipment upgrades or installations by providing valuable input based on hands-on experience working with existing machinery.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Collaborated with other departments to optimize production workflows.
- Prepared reports and technical documentation of day-to-day production processes.
Manufacturing Technician
Sherwin Williams Co
Holland, MI
02.2010 - 09.2013
- Operated and maintained production machinery, ensuring optimal performance and minimal downtime.
- Conducted quality control inspections to verify product specifications and compliance with industry standards.
- Collaborated with cross-functional teams to streamline manufacturing processes, enhancing workflow efficiency.
- Trained and mentored new technicians on equipment operation and safety protocols to ensure adherence to company policies.
Manufacturing Operator
Gemtron Corporation
Holland, MI
06.1998 - 01.2008
- Operated machinery for production of high-quality chemical products.
- Ensured compliance with safety protocols and quality standards throughout manufacturing processes.
- Conducted routine maintenance on equipment to minimize downtime and optimize performance.
- Collaborated with team members to streamline workflows and enhance productivity in manufacturing operations.
- Trained new operators on equipment usage, safety practices, and standard operating procedures.
- Operated machining equipment safely with team of operators.
Education
High School Diploma -
Fennville High School
Fennville, MI05-1998
Skills
- Strong work ethic
- Client-focused service delivery
- Financial cash management
- Client engagement strategies
- Polished professional appearance
- Strong information recall
- Menu knowledge
- Service excellence
- Maintaining cleanliness standards
- Fast-paced restaurant operations
- Timely order management
- Commitment to order correctness
- Food safety protocols
- Understanding of allergy protocols
- Effective guest interaction skills
- Stock management
- POS system management
- Dietary needs management
- Effective guest communication
- Pricing accuracy
- Dish recommendation expertise
- Food safety monitoring
- Team member collaboration
- Welcoming presence
- Proficient in managing multiple tasks
- Dependable performance
- Responsive to changing needs
- Proficient in handling multiple tasks
- Composed in high-stress situations
- Clear interpersonal communication
- Exceptional customer service
- Guest engagement
Timeline
Server/Waitress Supervisor
Blue Star Cafe
08.2020 - 11.2025
Manufacturing Operator
LG Chem
03.2013 - 07.2020
Manufacturing Technician
Sherwin Williams Co
02.2010 - 09.2013
Manufacturing Operator
Gemtron Corporation
06.1998 - 01.2008
High School Diploma -
Fennville High School