Hi, I’m
Kendra Powers
Athol,MA
Summary
Dedicated Medical Assistant with a proven track record in patient care and team collaboration. Excelled in multitasking and efficient communication, significantly enhancing patient satisfaction. Skilled in medical coding and adept at performing critical medical procedures, embodying a strong work ethic and a commitment to excellence in healthcare.
Overview
7
years of professional experience
1
Certification
Work History
The Corner Cafe
Server/waitress
03.2020 - 04.2022
Job overview
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Tempus Unlimited
PCA
01.2015 - 09.2020
Job overview
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
North Quabbin Family Physicians
Medical Assistant/Laboratory Phlebotomist
11.2016 - 05.2019
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
Orange Pulmonary and Internal Medicine
Medical Assistant/Laboratory Phlebotomist
11.2014 - 05.2016
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
Education
Montachusett Regional Vocational Technical School
from Phlebotomy Tech
12-2013
Athol High SchoolAthol, MA
High School Diploma
05-1999
Skills
- Strong Multitasking and organizational skills
- Excellent Communication abilities
- Medical coding and billing knowledge
- Proficient computer skills
- Strong customer service skills
- Ability to Multitask
- Excellent time management skills
- Strong work ethic
- Knowledge of basic medical procedures
Certification
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- PT - Phlebotomy Technician
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.
Timeline
Server/waitress
The Corner Cafe
03.2020 - 04.2022
Medical Assistant/Laboratory Phlebotomist
North Quabbin Family Physicians
11.2016 - 05.2019
PCA
Tempus Unlimited
01.2015 - 09.2020
Medical Assistant/Laboratory Phlebotomist
Orange Pulmonary and Internal Medicine
11.2014 - 05.2016
Montachusett Regional Vocational Technical School
from Phlebotomy Tech
Athol High School
High School Diploma
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