Dayana L Hernandez Navarro
Mercedes,TX
Summary
Proven leader at Los Compadres, adept in exceptional customer service and cash handling, showcasing a strong work ethic. Skillfully managed high-volume periods, enhancing guest satisfaction and maintaining cleanliness standards. Trained new hires, significantly improving team performance and efficiency.
Overview
3
3
years of professional experience
Work History
Server/Waitress Supervisor
Los Compadres
02.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
High School Diploma -
Cetis 71
Reynosa, MX05.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
Timeline
Server/Waitress Supervisor
Los Compadres
02.2021 - Current
High School Diploma -
Cetis 71
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