Open To Work
Kellie Floyd
Senior Data Analyst
Louisville,KY
Summary
Results-driven Senior Recovery Analyst with a proven track record in process optimization and team training. Expertise in critical thinking and attention to detail, contributing to reduced claim resolution times and enhanced operational efficiency.
Overview
17
17
years of professional experience
Work History
Senior Recovery Analyst, HBA, Team Lead
Optum
Louisville, KY
06.2019 - Current
- Analyzed recovery data to identify trends and enhance operational efficiency.
- Collaborated with cross-functional teams to resolve claims discrepancies and improve processes.
- Developed and maintained comprehensive documentation for recovery procedures and best practices.
- Led training sessions for new team members on recovery protocols and system usage.
- Streamlined reporting processes, ensuring timely submission of recovery metrics to stakeholders.
- Mentored junior analysts, fostering skill development and knowledge sharing within the team.
- Implemented process improvements that reduced claim resolution time by optimizing workflows.
- Managed a high volume of accounts, ensuring timely follow-up and thorough documentation.
Corporate Trainer
Equian
Louisville, KY
04.2009 - 04.2014
- Developed and delivered training programs to enhance employee performance and compliance.
- Facilitated workshops focusing on industry best practices and operational efficiency.
- Assessed training needs through surveys and performance evaluations to tailor learning solutions.
- Collaborated with cross-functional teams to align training initiatives with organizational goals.
- Implemented e-learning modules to increase accessibility and engagement in training sessions.
Education
English Literature
University of Louisville
Louisville, KYHigh School Diploma -
Henderson County High School
Henderson, KY05-1992
Skills
- Organization skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Clear communication
Timeline
Senior Recovery Analyst, HBA, Team Lead
Optum
06.2019 - Current
Corporate Trainer
Equian
04.2009 - 04.2014
English Literature
University of Louisville
High School Diploma -
Henderson County High School