Susan Nardozzi
Hockessin,DE
Summary
Results-driven professional with a strong work ethic and adaptability, specializing in managing consumer and commercial accounts for timely collections. Demonstrated expertise in negotiating payment arrangements while maintaining respectful communication, effectively addressing financial hardships. Proven analytical skills enhance the ability to track payments and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies. Committed to fostering positive customer relationships that enhance client retention and satisfaction.
Overview
10
10
years of professional experience
Work History
Estate Recovery Analyst
State of Delaware
New Castle , DE
05.2015 - Current
- Initiate estate recovery processes following the death of long-term care members.
- Determined availability of funds through thorough estate analysis.
- Ensured all estate funds were accurately documented through communication with attorneys.
- Handled verification of disposition checks for estate recoveries submitted by attorneys.
- Organized detailed logs for all cases within Excel spreadsheets.
Education
High School Diploma -
Alexis I. DuPont
Delaware05-1992
Skills
- Investigative research
- Customer relationship management
- Active listening
- Payment plan development
- Self motivation
- Organization skills
- Service level agreements
- Teamwork and collaboration
- Time management abilities
- Professional ethics
- Relationship building
- Team building
- Prioritization skills
- Professional demeanor
- Analytical thinking
- Problem-solving
- Accurate payment posting
- Communication skills
- Negotiation and resolution
- Credit and collections
- Documentation skills
- Process payments
- Computer literacy
- Effective communication
- Debt repayment negotiation
- Debt settlement
- Debt recovery
- Collection strategies
- Data entry skills
- Problem-solving abilities
- Presentation skills
- Microsoft office
- Multitasking
- Excellent communication
- Written communication
- Interpersonal skills
- Pleasant telephone demeanor
- Word processing
- Attention to detail
Accomplishments
- Certificate of work ethic proficiency
- Certificate of service
- Certificate in recognition of excellent service to clients
References
References available upon request.
Timeline
Estate Recovery Analyst
State of Delaware
05.2015 - Current
High School Diploma -
Alexis I. DuPont
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