Kellie Garza
Clovis,CA
Summary
Dynamic customer service professional with extensive experience at the Internal Revenue Service, excelling in call center operations and training. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in report preparation and adept at managing high call volumes while maintaining exceptional service standards.
Overview
8
8
years of professional experience
Work History
Contact Representative
Internal Revenue Service
10.2019 - Current
- Assisted taxpayers with outstanding balances through installment agreements and hardship evaluations.
- Managed high volume of inbound calls while ensuring exceptional customer service.
- Trained new colleagues on system utilization and product offerings.
- Conducted joint calls with trainees to facilitate learning and support.
- Participated in safety committee to promote a secure work environment.
- Coordinated emergency response by directing personnel to safety checkpoints.
Appliance Specialist
Home Depot
06.2019 - 12.2019
- Sold products including refrigerators, washers, dryers, and stoves.
- Assisted customers with Home Depot Credit Card applications.
- Cleaned appliances and restocked nearby aisles to support team efficiency.
Front Desk Agent
Hotel Piccadilly
06.2018 - 12.2018
- Checked in guests efficiently, ensuring a smooth arrival process.
- Handled cash transactions accurately to maintain financial integrity.
- Delivered guest requests promptly to enhance satisfaction levels.
Seater
Disney World Brown Derby
02.2017 - 08.2017
- Greeted and checked in guests to ensure a welcoming atmosphere.
- Seated guests promptly to optimize flow and satisfaction.
Created reservations to manage guest expectations and dining capacity. - Assisted unhappy guests to resolve issues and enhance experience.
- Maintained cleanliness and stocked supplies in restrooms for guest comfort.
- Bussed tables efficiently to prepare for incoming guests.
- Handled cash transactions accurately during guest services.
- Delivered exceptional guest services to contribute to a magical experience.
Education
Bachelor of Arts - Early Childhood Education
Fresno State
Fresno, CA05-2019
Associate of Arts - Liberal Studies
Fresno City
Fresno, CA 12-2016
Skills
- Call center customer service
- Customer communications
- Call control skills
- Call documentation skills
- Report preparation
- Training experience
Timeline
Contact Representative
Internal Revenue Service
10.2019 - Current
Appliance Specialist
Home Depot
06.2019 - 12.2019
Front Desk Agent
Hotel Piccadilly
06.2018 - 12.2018
Seater
Disney World Brown Derby
02.2017 - 08.2017
Bachelor of Arts - Early Childhood Education
Fresno State
Associate of Arts - Liberal Studies
Fresno City
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