Kellie L. Gerow
Moran,MI
Summary
Seeking a position where I can apply the skills that I have learned. I am also looking for a full-time position that will allow me to utilize my training, skills and job experiences. I am a results-driven individual determined to exceed company goals. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
28
28
years of professional experience
Work History
Data Entry Pharmacy Technician
Cvs Caremark Specialty Pharmacy through A-Line Staffing
Troy, MI
10.2013 - 03.2014
- Properly filled an average of 100 prescriptions per day.
- Effectively resolved insurance rejections and other billing issues.
- Completed new and updated patient profiles, including lists of patient medications.
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
- Received and accurately processed written prescriptions from customers using RxEVO computer system.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
Home Health Aide
Home Health Aide Leelin Home Health Care
West Branch, MI
07.2011 - 08.2013
- Delivered in-home care to disabled children and adults.
- Responsible for primary care, case management, and medication management.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Quadriplegic and paraplegic specialist.
Certified Pharmacy Technician
Apothecary Shoppe
Midland, MI
12.2009 - 05.2010
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Receptively answered customer questions and helped locate desired items in the pharmacy.
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Entered numerical data into databases in a timely and accurate manner.
Certified Pharmacy Technician
Kmart Pharmacy
West Branch, MI
06.2010 - 11.2010
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Receptively answered customer questions and helped locate desired items in the pharmacy.
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
Certified Pharmacy Technician
Pharmacy
Mt. Pleasant, MI
06.2009 - 12.2009
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Receptively answered customer questions and helped locate desired items in the pharmacy.
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
Customer Service Associate
Pamida
Gladwin, MI
11.2005 - 12.2006
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Assisted customers with food selection, inquiries and order customization requests.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Bartender
Bartender Crossroads Bar
Alger, MI
11.2004 - 11.2005
Bartender
Bartender Hunt's Sports Bar
Gladwin, MI
12.2001 - 09.2004
Waitress/ Bartender
Meadow Lanes
Gladwin, MI
09.1997 - 04.2001
Assistant Manager
Dollar General
Clinton Township, MI
08.2015 - 06.2016
- Promoted from Team Leader to Assistant Manager within four months.
- Reported to the district manager regarding all store and staff issues.
Medication Technician
Newberry Assisted Living
Newberry , Michigan
07.2024 - Current
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Reviewed patient progress to document effects of any prescribed medication.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Monitored patient responses to medication to report adverse reactions quickly.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Reordered medication to maintain adequate supply.
- Monitored medication storage area to maintain medication security and control.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Upheld infection control and prevention policies across different patient-facing areas.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
CphT Pharmacy Technician PTCB Washington D.C.Pharmacy Technician Mid Michigan Community CollegeCLPlb Clinical Laboratory Phlebotomist Delta College - Pharmacy
Mid Michigan Community College
2006
Certificate - Phlenotomy
Delta Community College
2003
High School Diploma - undefined
Madison High
1994
Skills
- Excellent customer service skills
- Customer relations
- Bank deposit procedures
- Goal-oriented
- Staff training and development
- Opening and closing procedures
Timeline
Medication Technician
Newberry Assisted Living
07.2024 - Current
Assistant Manager
Dollar General
08.2015 - 06.2016
Data Entry Pharmacy Technician
Cvs Caremark Specialty Pharmacy through A-Line Staffing
10.2013 - 03.2014
Home Health Aide
Home Health Aide Leelin Home Health Care
07.2011 - 08.2013
Certified Pharmacy Technician
Kmart Pharmacy
06.2010 - 11.2010
Certified Pharmacy Technician
Apothecary Shoppe
12.2009 - 05.2010
Certified Pharmacy Technician
Pharmacy
06.2009 - 12.2009
Customer Service Associate
Pamida
11.2005 - 12.2006
Bartender
Bartender Crossroads Bar
11.2004 - 11.2005
Bartender
Bartender Hunt's Sports Bar
12.2001 - 09.2004
Waitress/ Bartender
Meadow Lanes
09.1997 - 04.2001
CphT Pharmacy Technician PTCB Washington D.C.Pharmacy Technician Mid Michigan Community CollegeCLPlb Clinical Laboratory Phlebotomist Delta College - Pharmacy
Mid Michigan Community College
Certificate - Phlenotomy
Delta Community College
High School Diploma - undefined
Madison High
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