Kellie Gray
Valparaiso,IN
Summary
Experienced, ambitious professional with a consistent track record of meeting goals related to marketing, managing and suburb customer service. Skilled at building personal and professional relationships with dedication and a drive to succeed. Willing to transition to a new field, using my years of experience in customer service and communications.
Overview
21
21
years of professional experience
Work History
Assistant Office Manager and Clerical Coordinator
Braces for All Ages, PC
10.2005 - Current
- Managed daily front office activities including phone calls, scheduling, billing and insurance questions and patient/parent relations. Good organizational skills and attention to details.
- Addressed patients and parents needs and ensured they had a good orthodontic experience. Problem solved and maintained excellent communication.
- Established positive rapport with patients, the doctor, and team members to maintain a positive and successful work environment and a welcoming orthodontic practice
- Resolved escalated customer complaints effectively beyond the front desk while maintaining professionalism.
- Developed and maintained the Appointment Coordinator training manual for training new team members.
- Responsible for all aspects of training new hired staff for the appointment coordinator position. Train staff on effective phone etiquette and exceptional customer service.
- Delegated tasks to clerical staff to improve office efficiency
- Coordinated monthly clerical team meetings to discuss service improvements and delegate tasks to improve workflow efficiency.
- Managed inventory of office supplies and maintained equipment functionality
Professional Relations Coordinator
Braces For All Ages, PC
10.2005 - Current
- Developed and maintained relationships with dental providers to enhance collaboration and communication through regular visits.
- Implemented creative marketing strategies that increased brand awareness to promote practice growth.
- Led and managed the Marketing team by conducting monthly meetings, delegating responsibilities, and ensuring timely completion of projects.
- Monitored monthly referral activity and analyzed production data to measure ROI. Prepared monthly reports.
- Managed and maintained yearly marketing budgets. Created and maintained spreadsheets. Proficient in Microsoft Excel.
- Planned events and theme parties. Designed patient centered contests within the office and on Facebook and Instagram.
- Developed social media presence to capture new followers and increase online visibility.
Education
Bachelor of Business Administration - Human Resources Management
New Mexico State University
Las Cruces, NM05.1989
Skills
- Excellent customer service
- Relationship building
- Multitasking
- Time Management
- Problem-solving
- Creative thinking
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Professional Relations Coordinator
Braces For All Ages, PC
10.2005 - Current
Assistant Office Manager and Clerical Coordinator
Braces for All Ages, PC
10.2005 - Current
Bachelor of Business Administration - Human Resources Management
New Mexico State University