Kellie Hamlet
Summary
Dedicated professional with proven performance in leadership and communication. Detail-oriented, meticulous employee. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Tier 2 Customer Service Representative
WEX, Inc.
02.2023 - Current
- Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
- Developed strong rapport with clients, fostering long-term relationships and repeat business.
- Supported the implementation of new CRM software, streamlining processes for faster resolution times.
- Provided comprehensive product knowledge to address customer questions confidently and accurately.
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
ADMISSIONS TEAM LEAD
Zollege
12.2019 - 10.2022
- Successful team lead for 10-15 employees in a remote call-center environment
- Developed and utilized team building exercises to promote workplace synergy and productivity
- Fostered positive employee relationships through communication, training and development coaching
- Conducted performance reviews to measure employee growth and skills
- Lead a team of 10-15 people, help boost income for the company, set and maintain goals weekly/monthly, weekly one-on-one with my team, approve PTO, and Interview possible new hires.
SPECIAL EDUCATION ASSISTANT
Round Rock ISD - Chisholm Trail Middle School
10.2015 - 12.2019
- Provided special attention to individuals needing extra academic or behavioral guidance during classes
- Taught socially acceptable behavior, employing behavior modification or positive reinforcement techniques
- Work with parents and children extensively with school work and medical needs
- Collaborated with conventional education instructors across multiple departments to optimize student learning.
OWNER / OFFICE MANAGER
Austin Floor Designs, LLC
05.2007 - 09.2015
- Payroll, Accounts Payable, Accounts Receivable, and Collection
- Maximized revenue and long-term net worth by producing results and performance
- Prepared staff work schedules and assigned specific duties
- Set pricing structures according to market analytics and emerging trends
- Led startup and creation of operational procedures and workflow planning.
Education
General Studies
Austin Community College
Austin, TXHIGH SCHOOL DIPLOMA -
Pflugerville High School
Pflugerville, TX05.1994
Skills
- Key Performance Indicators (KPIs)
- Salesforce
- HubSpot
- Microsoft Word
- Excel
- PowerPoint
- Accounts Receivable And Accounts Payable
- Live chat support
- Remote Support
- Coaching And Mentoring
- Performance Evaluations
- Onboarding And Orientation
Timeline
Tier 2 Customer Service Representative
WEX, Inc.
02.2023 - Current
ADMISSIONS TEAM LEAD
Zollege
12.2019 - 10.2022
SPECIAL EDUCATION ASSISTANT
Round Rock ISD - Chisholm Trail Middle School
10.2015 - 12.2019
OWNER / OFFICE MANAGER
Austin Floor Designs, LLC
05.2007 - 09.2015
General Studies
Austin Community College
HIGH SCHOOL DIPLOMA -
Pflugerville High School
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