Kellie Harris
Virginia Beach
Summary
Detail-oriented professional adept at administrative support, patient coordination, and e-commerce management. Expertise includes streamlining workflows, managing schedules, and delivering exceptional customer service, showcasing a commitment to operational excellence and organizational success.
Overview
24
24
years of professional experience
Work History
Administrator
United Community Solutions
Chesapeake
07.2025 - Current
- Coordinated patient scheduling and appointment management to enhance office workflow.
- Handled incoming calls, addressing patient inquiries and directing calls appropriately.
- Processed insurance claims and confirmed patient eligibility to ensure timely service delivery.
- Collected patient information, verified insurance coverage, and managed co-payments to streamline check-in process.
- Verified insurance coverage for each patient visit.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Outpatient Services Admissions Clerk
James Barry Robinson Institute
Norfolk
03.2023 - 06.2025
- Coordinated insurance verification and pre-authorization for patient appointments to ensure timely access to care.
- Collaborated with team members to streamline admissions workflows, improving overall patient intake efficiency.
- Answered incoming calls, scheduled appointments, and managed calendars for physicians using electronic health records systems.
- Communicated effectively with patients regarding office policies, procedures, and billing inquiries.
- Processed payments from patients including cash or credit cards transactions.
- Processed incoming correspondence, including medical records requests and referral letters, facilitating smooth communication between patients and healthcare providers.
- Scheduled appointments between clients and customers and internal staff members
- Developed and implemented office procedures to enhance efficiency.
- Coordinated schedules and arranged meetings for executives and staff.
- Assisted in preparing reports and presentations for management review.
E-Commerce Manager
JR Kool Gear
Virginia Beach
04.2019 - 01.2023
- Oversaw online sales, marketing, and inventory management for e-commerce platforms, ensuring optimal stock levels and sales performance.
- Administered the Amazon, Shopify, WalMart, Mercari and eBay stores as well as the company’s direct website.
- Compiled and analyzed weekly sales reports to inform strategic decision-making and enhance sales initiatives.
- Worked directly with vendors and VIP customers providing excellent customer service.
- Managed shipping logistics from the warehouse to customers and vendors.
- Resolved technical issues with vendor software and systems, facilitating uninterrupted operations and improving user experience.
Administrative Assistant and later Office Manager
Aapex Driving School Inc
Virginia Beach
01.2013 - 03.2019
- Provided comprehensive administrative support for owner and instructors, managing scheduling, report preparation, payroll processing, and expense reporting.
- Coordinated schedules and meetings, implementing procedures that maintained order and stability in a dynamic environment.
- Streamlined administrative processes by developing an organized filing system and leveraging Excel for precise record-keeping.
- Developed and submitted a proposal to the Norfolk Redevelopment and Housing Authority, which received approval.
Deputy Clerk - Criminal Division
Supreme Court of Virginia
Virginia Beach
11.2014 - 03.2016
- Achieved rank of courtroom clerk within four months, receiving customer service accolades while supporting timely completion of paperwork.
- Managed daily operations, addressing customer inquiries and serving as liaison to chief justice, justices, and court staff for confidential case-related communications.
- Collaborated with pro se litigants to file legal pleadings, ensuring proper inmate transport and accurate documentation.
Administrative Assistant
Great Eastern Resort Corporation
01.2003 - 01.2014
- Coordinated diverse administrative tasks for multiple office managers, district coordinators, and the vice president to support operational efficiency.
- Executed human resource duties for office and phone room personnel, processing timecards, payroll, expense reports, check requests, marketing projections, and account management to ensure accurate and timely operations.
- Led training sessions for office personnel on new computer programs and procedures, enhancing team proficiency with updated technologies.
- Ensured confidentiality of employee personnel files by restricting access.
Education
Associate of Science -
Tidewater Community College
Norfolk, VA06-2014
Bachelor of Science - Criminal Justice & Sociology
Old Dominion University
Norfolk, VA04-2026
Skills
- Administrative support
- Data entry
- Insurance verification
- Invoicing and billing
- Scheduling and coordination
- Time management
- Attention to detail
- Effective communication
- Verbal communication
- Customer service and support
- Problem solving
- Priorities management
Timeline
Administrator
United Community Solutions
07.2025 - Current
Outpatient Services Admissions Clerk
James Barry Robinson Institute
03.2023 - 06.2025
E-Commerce Manager
JR Kool Gear
04.2019 - 01.2023
Deputy Clerk - Criminal Division
Supreme Court of Virginia
11.2014 - 03.2016
Administrative Assistant and later Office Manager
Aapex Driving School Inc
01.2013 - 03.2019
Administrative Assistant
Great Eastern Resort Corporation
01.2003 - 01.2014
Associate of Science -
Tidewater Community College
Bachelor of Science - Criminal Justice & Sociology
Old Dominion University