Kellie Howard
Slidell,LA
Summary
Dedicated technician with extensive expertise in troubleshooting, maintenance, and systems optimization. Strong emphasis on team collaboration ensures seamless operations while adapting to evolving requirements. Proficient in diagnosing technical issues and implementing effective solutions that drive continuous improvement. Recognized for reliability, technical acumen, and a results-driven approach that consistently delivers exceptional outcomes.
Overview
2027
2027
years of professional experience
Work History
Pharmacy Lead Technician
CVS
01.2019 - Current
- Leading the Pharmacy Technician Team and supporting the Pharmacist in a high-volume Pharmacy. Preparing medications, overseeing workflow, entering prescriptions, and providing exceptional customer service to customers.
- Supervised daily operations to ensure compliance with company standards and safety regulations.
- Implemented process improvements to enhance workflow efficiency across the department.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted regular audits of inventory management systems, ensuring accuracy and accountability.
Store Manager
CVS
01.2017 - 01.2019
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and developed team members to enhance customer service skills and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
- Conducted regular performance evaluations, providing constructive feedback to improve staff productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Manager
CVS Pharmacy
2014 - 2017
- Assisted in managing daily store operations, ensuring smooth workflow and high customer satisfaction.
- Supported inventory management by monitoring stock levels and coordinating replenishment activities.
- Implemented visual merchandising strategies to optimize product presentation and drive sales engagement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
PLU Assistant Manager
Rouses Supermarket
01.2012 - 01.2014
- Analyzed pricing data to ensure competitive positioning within market segments
- Collaborated with cross-functional teams to develop pricing strategies that align with organizational goals
- Assisted in maintaining pricing databases and systems for accuracy and consistency
- Conducted market research to identify trends and inform pricing decisions
- Conducted regular audits on current prices, identifying discrepancies or inconsistencies and rectifying them promptly.
- Supported sales team by providing them with up-to-date competitor pricing information, leading to informed decisionmaking.
Education
High School Diploma -
Salmen High School
05-2011
Skills
- Customer service excellence
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Inventory management
- Outstanding communication skills
- Team building and leadership
COMMUNICATION
Strong communication skills, including effective verbal and written communication, active listening, and empathy.
LEADERSHIP
Collaborative leader, with the ability to work effectively with partnering teams to achieve common goals.
Timeline
Pharmacy Lead Technician
CVS
01.2019 - Current
Store Manager
CVS
01.2017 - 01.2019
PLU Assistant Manager
Rouses Supermarket
01.2012 - 01.2014
Assistant Manager
CVS Pharmacy
2014 - 2017
High School Diploma -
Salmen High School