Kellie Johnson
Hialeah,FL
Summary
Accomplished security professional with a proven track record at Miami Dade County Parks & Recreation, adept in conflict resolution and security protocols. Excelled in enhancing public safety and customer service, significantly improving trust and efficiency. Skilled in verbal and written communication, adept at handling emergencies with composure and expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guard
Miami Dade County Parks & Recreation
01.2021 - Current
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
Parking Enforcement Officer
Miami Dade County Parks & Recreation
04.2019 - 01.2021
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Responded to calls in both routine and emergency situations.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
Security Officer
U.S Security Ass
01.2016 - 02.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Miami Springs Sr. High
751 Dove Ave,Miami Fl2009
Skills
- Verbal and written communication
- Security protocols
- Writing citations
- Conflict resolution
Certification
Parking enforcement specialist training.
Timeline
Guard
Miami Dade County Parks & Recreation
01.2021 - Current
Parking Enforcement Officer
Miami Dade County Parks & Recreation
04.2019 - 01.2021
Security Officer
U.S Security Ass
01.2016 - 02.2019
Miami Springs Sr. High
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