Kellie Krysmalski

Mature, motivated, servant leader with a track record of delivering quality patient care, developing strategic initiatives aligning with company mission, vision and values, and building high functioning teams. Dedicated to ethical decision making, optimizing operational efficiences and reducing costs to positively impact company success.

• Strategic Planning
• P&L Statements
• Business Growth & Development
• Business / Operational Integrations
• Building Partnerships
• Contracts & Negotiations
• Quality Management Systems
• Project Management / LEAN
• IT Infrastructure
• Supply Chain
• Problem Solving / CAPA
• Communication

• Director Laboratory Services | Operations, Bloomington, MN, 09/2021 - 12/2023, Infinite Health Collaborative, Orchestrated the conception, build and infrastructure of a new clinical laboratory service division for an independent health care network consisting of 7 laboratory departments and 20+ direct/indirect reports., Led key stakeholders (including providers and board members) in decision making and steps needed for high complexity laboratory division startup to be successful., Directed 13 clinic integrations and 4 new-business developments facilitating growth and expansion of services., Partnered with CFO & VP of Revenue to develop and secure board approval for 5-year trajectory proforma., Managed annual operating budget greater than $8 million with a 33% operating margin., Achieved operating revenues over $1.8 million, including $3.2 million billable services in 8 months post launch., Formed an operational steering committee, provider based key opinion leader team and client representative group to foster strong relationships, gather input and optimize efficiency., Developed and executed clear communication protocols through selected meetings, daily huddles, weekly updates and monthly newsletter., Utilized Smartsheet software tool to project manage the building of the lab and maintain an aggressive timeline for completion of key milestones., Researched, developed and maintained crucial partnerships with more than 13 different vendors, culminating in securing favorable contracts and significant cost savings through negotiated pricing., Market evaluation of instrument vendors leading to the acquisition of 8 pieces of capital equipment and supply chain agreements totaling more than $1 million in the first year of business development., Worked closely with contractors, engineers and construction teams in space design, construction and remodeling efforts ensuring facility functionality and optimization for workflow through LEAN processes., Established a quality management system in best practices, safety, risk management and compliance with accreditation agency guidelines through policy management in procedures and workflows., Evaluated and purchased $800K information system and middleware to interface with instruments and EMR., In collaboration with CIO and IT led the infrastructure development of the laboratory information system; tracked and planned IT project requests, implemented IT changes and troubleshooting of IT issues., Created, established and wrote job descriptions, determined staffing model, employee schedule, onboarding plan and operational hours., Oversaw the build of the logistics department: hired couriers, purchased company vehicles, acquired courier software, created transport guidelines, daily schedules, and training program., Worked cross functionally with marketing to determine marketing strategies and branding., Partnered with supply chain vendors resulting in an inventory management plan and incorporated checks and balances to ensure little to no delay on supply chain products.
• Director Clinical Operations, Allentown, PA, 03/2019 - 06/2020, HNL Lab Medicine, Responsible for 4 departments and one newly integrated business division, 7 direct reports & 100 indirect reports., Managed annual operational and capital budgets greater than $35 million., Led business integrations of newly acquired company, achieving organizational alignment., Developed integral partnerships with network specialties to expand services., Maintained accrediting agency compliance through audits, checklists, corrective action plans, policies and procedures., Collaborated closely with finance in evaluating reimbursement process and implementing insurance prior authorization., Evaluated, executed and project sponsorship for $2.7 million purchase and installment of automated instrumentation system., Contract negotiation resulting in annual savings of $500k.
• Manager, Microbiology | Operations, Chicago, IL, 07/2018 - 01/2019, Rush University Medical Center, Operations management of 1 department, 3 direct reports and 25 indirect reports., Developed, organized and implemented department inventory management system utilizing LEAN methods., Partnered with risk management to execute patient safety strategic initiatives., Supported and led departmental performance management in conjunction with organizational goals., In collaboration with vendors, reviewed products and services, contract negotiation and strategic planning.
• Supervisor, Cytogenetics | Operations, Minneapolis, MN, 05/2015 - 06/2018, Fairview Health Systems, Operations management of 1 department with 7 different technical components and 40 direct reports., Developed and led change management initiative of departmental culture shift resulting in the highest employee engagement scores in department history., Completed over 100 small, medium and large scope projects resulting in increased client satisfaction determined by voice of the customer feedback., Developed and implemented departmental Quality Management System resulting in zero accreditation agency inspection deficiencies.
• Supervisor Referral Testing & Research | Operations, Minneapolis, MN, 05/2014 - 05/2015, Children's Minnesota, Operations management of 1 department at 2 locations with 7 direct reports., Maintained quality standards ensuring existing procedures and workflows met accrediting agency guidelines., Financial management of department billing, accounts and process improvements resulting in $100k savings., Partnered with the research division, constructing research protocols, billing and processing of testing.
• Assistant Supervisor, Inpatient Lab Services | Operations, Rochester, MN, 11/2012 - 04/2014, Mayo Clinic, Operational oversight of 1 department at 2 locations with 20 direct reports & over 50 indirect reports., Implemented company strategic initiative, performance management, resulting in 100% team participation., Collaborated with key stakeholders ensuring best practice in service and patient care outcomes., Maintained quality management system ensuring regulatory compliance in daily tasks, error investigations, corrective action plans and updating policies and procedures.
• Communication Specialist, Rochester, MN, 01/2005 - 11/2012, Mayo Clinic, Collaborated with Medical Directors in best course of action regarding patient results., Administered clear and effective communication regarding patient care information to internal and external medical staff., Partnered with quality team to investigate and issue correction action plans for lab errors., Led and completed continuous process improvement initiatives incorporating LEAN methodologies.
• Cytogenetic Technologist, Rochester, MN, 09/2003 - 01/2005, Mayo Clinic, Performed adult and pediatric constitutional and hematologic cytogenetic testing., Processed multiple adult and pediatric specimen types (blood, bone marrow, csf, tissue) for testing.