Riley Shook
Saint Paul,MN
Summary
Dynamic Therapy Insurance Specialist with a proven track record at Infinite Health Collaborative, enhancing customer satisfaction and reducing claims processing time. Expert in insurance coverage verification and claims management, coupled with exceptional customer service skills. Achieved significant improvements in efficiency and client support through continuous professional development and collaborative problem-solving.
Overview
5
5
years of professional experience
Work History
Therapy Insurance Specialist
Infinite Health Collaborative
09.2023 - Current
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
Patient Service Representative
Viverant Physical Therapy
02.2022 - 09.2023
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
Group Fitness Instructor /Head Personal Trainer
Presbyterian Homes and Services
07.2019 - 02.2022
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Managed group fitness classes of up to 50 members.
Education
Bachelor of Science - Kinesiology
University of Minnesota
Minneapolis, MN05-2019
Skills
- Documentation skills
- Policy analysis
- Reporting skills
- Claims Management
- Customer Service
- Policy Knowledge
- Health insurance
- Insurance Coverage Verification
- Customer Complaint Resolution
Timeline
Therapy Insurance Specialist
Infinite Health Collaborative
09.2023 - Current
Patient Service Representative
Viverant Physical Therapy
02.2022 - 09.2023
Group Fitness Instructor /Head Personal Trainer
Presbyterian Homes and Services
07.2019 - 02.2022
Bachelor of Science - Kinesiology
University of Minnesota
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