JOETTA DIAL

Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.

• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Processed eligibility and benefits verification and authorization requests.
• Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
• Maintained high standards of customer service by building relationships with clients.
• Communicated effectively with members of operations, finance, and clinical departments.
• Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
• Streamlined policy management by regularly updating client information and tracking policy changes.
• Acted as subject matter expert, answering internal and external questions and inquiries.
• Utilized [Software] to document and track customer account details.

• CHECKED FOR NEEDED PRIOR AUTHORIZATION FOR SCHEDULED SERVICES
• RAN INSURANCE ELIGIBILITY
• WORKED UP ESTIMATES FOR PATIENTS SCHEDULED TESTS
• RETRIEVED AUTHORIZATION FOR SPINE AND NERVE DRS FOR RADIOLOGY AND INJECTION
• WORKED SAME DAY SURGERYS PRIOR AUTHORIZATION
• SCHEDULED RADIOLOGY FOR APPROVED ORDERS FROM SPINE AND NERVE DOCTORS

• Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
• Identified opportunities for process improvement, leading to increased productivity and reduced errors.
• FOLLOWED UP ON PAID AND UNPAID CLAIMS

• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Provided product price information to customers.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.