Kayla Remick
Hampton,NH
Summary
Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering three years of experience and willingness to take on any challenge.
Overview
8
8
years of professional experience
Work History
Insurance Specialist
Sports Medicine And Orthopaedics
11.2020 - Current
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Followed up on denials, late payments, extensions and other special circumstances.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
Team Lead
Aroma Joes
04.2016 - 08.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Reconciled cash drawers daily
- Made sure product levels were adequate to continue service throughout the days
- Obtained coverage through the staff for days in need
Education
High School Diploma -
Winnacunnet High School
Hampton, NH2017
Skills
- Documentation Abilities
- Reporting Abilities
- Reporting Skills
- Documentation Skills
- Product Knowledge
- Attention to Detail
- Active Listening
- Customer Service
- Interpersonal Skills
- Risk Assessment
- Organizational Skills
- Conflict Resolution
- Financial Planning
- Time Management
- Health Insurance
- Loss Coverage Determination
Timeline
Insurance Specialist
Sports Medicine And Orthopaedics
11.2020 - Current
Team Lead
Aroma Joes
04.2016 - 08.2020
High School Diploma -
Winnacunnet High School
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