Adrienne Dunbar
Virginia Beach,VA
Summary
Successful and seasoned insurance specialist with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance, and delivering outstanding service.
Overview
16
16
years of professional experience
Work History
Insurance Specialist
GEICO, Government Employees Insurance
03.2016 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Customer Service Representative
MAP Communications
05.2012 - 03.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Registration Representative
Sentara
07.2007 - 11.2011
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments and issued receipts.
- Organized, checked and submitted all related paperwork.
- Provided thorough information about admissions policies, financial requirements and check-in procedures.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Upheld HIPAA regulations and standards for protecting patient information.
Education
Diploma -
Princess Anne High School
Virginia Beach, VA06.2002
Skills
- Documentation Abilities
- Reporting Abilities
- Reporting Skills
- Documentation Skills
- Organizational Skills
- Customer Service
- Analytical Thinking
- Time Management
- Conflict Resolution
Timeline
Insurance Specialist
GEICO, Government Employees Insurance
03.2016 - Current
Customer Service Representative
MAP Communications
05.2012 - 03.2016
Registration Representative
Sentara
07.2007 - 11.2011
Diploma -
Princess Anne High School