Kellie McDonald

• Developed and implemented standardized protocols and procedures to streamline workflow, improve team efficiency, and support consistent high-quality patient care.
• Led end-to-end revenue cycle management: ensured timely claims submission, follow-up, appeals, account auditing, monthly statements, and optimized insurance verification for accurate treatment planning and maximum reimbursement.
• Educated cross-functional team on revenue cycle processes, aligning individual contributions to overall profitability goals.

• Identified systemic errors in claims processing, insurance coordination, and revenue leakage through detailed data analysis and root-cause investigations, leading to process overhauls that reduced denials and improved billing accuracy.
• Investigated, diagnosed and restructured internal SOP’s for seamless workflow and improved patient experience.

• Built and coached a cohesive, high-performing team through targeted training, strength-based development, and ongoing mentorship in collaboration with lead clinical staff and doctors.
• Partnered with multiple providers to define and implement goals, policies, and procedures that aligned with practice objectives and improved operational outcomes.
• Reduced unmanaged accounts receivable to acceptable levels and maintained a healthy revenue cycle through proactive follow-up and process improvements.
• Managed full-cycle HR functions including conflict resolution, payroll, hiring, retention strategies, performance action plans, and terminations when necessary.

• Trained entire team on policies, procedures, systems, and patient communication standards; adjusted strategies to meet budgetary and revenue targets.
• Led by example to foster exceptional patient care and extraordinary team performance; conducted annual performance reviews, salary assessments, and individualized staff development action plans.
• Collaborated closely with doctors to align team execution with treatment vision; guided brand-new office to achieve monthly goals in the second month of operation.
• Reviewed P&L statements and key performance indicators to drive continuous improvement and create action plans that exceeded performance targets.
• Facility management, preventative maintenance, compliance and safety and inventory control.

• Managed revenue cycle functions including fee schedule updates, treatment planning/presentation, scheduling, patient check-in/out, and insurance coordination.
• Played key role in system conversion to support one doctor as in-network and another as out-of-network provider, ensuring seamless operations and accurate billing.
• Trained new team members on practice philosophies, workflows, and essential skills to ensure rapid onboarding and consistent performance.

(I came back to work here again from 2018-2019, but couldn't add it to the dates above)

• Assessed operations across multiple offices, identified inefficiencies, and implemented protocols to improve workflow and profitability.
• Turned around struggling locations by uncovering root causes of performance issues and executing targeted resolution plans.
• Served as founding partner of the Colorado market’s Retention & Training Committee, supporting system-wide staff development initiatives.
• Provided hands-on support for revenue cycle management and P&L oversight.

• Directed daily operations across multiple clinics, including claims processing, authorizations, quality assurance, and resource/staff utilization.
• Procured supplies/equipment, conducted onsite operational evaluations, and ensured full compliance with OSHA, HIPAA, coding, and hospital regulations.
• Developed continuous improvement initiatives with clinic directors and administrators; built collaborative culture across previously siloed teams to strengthen communication and performance.
• (laid off in recession)