Regina Brown
Bayville,NJ
Summary
Practice Manager at Mind Body 7 specializing in revenue cycle management and team leadership. Delivered a 40% reduction in software costs via successful EMR transition, improving operational efficiency and compliance. Demonstrated expertise in financial reporting and strategic budget oversight, facilitating informed decision-making and enhancing profitability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager
Mind Body 7
Brooklyn, NY
11.2019 - Current
- Promoted to oversee full operational, financial, and administrative functions for a busy psychotherapy practice.
- Manage payroll, salary negotiations, onboarding, benefits administration (401(k), health insurance), and annual reviews.
- Lead meetings, staff training, and workflow optimization to enhance internal efficiency and accountability.
- Transitioned to a new EMR system, reducing software costs by 40%, and streamlining billing, documentation, and scheduling.
- Prepare and analyze monthly and quarterly reports on salaries, operational costs, revenue, and profit margins.
- Monitor financial trends, and guide leadership through budget planning and strategic decision-making.
- Partner with leadership to develop annual budgets based on historical and projected performance.
- Oversee all billing functions for in-network and out-of-network mental health services, maintaining a 98% clean claims rate.
- Manage denials and appeals, optimizing reimbursement timelines, and minimizing lost revenue.
- Monitor accounts receivable, co-pays, and patient balances, while maintaining strong communication with patients.
- Supervise billing staff for compliance with CPT, ICD-10 coding, and insurance regulations.
Medical Biller
Accu Reference Medical Lab
Linden, NJ
09.2018 - 11.2019
- Resolved high-volume claim denials through strategic appeals and timely resubmissions.
- Supported patients and providers with billing inquiries to ensure documentation accuracy.
- Maintained comprehensive knowledge of payer rules and coding protocols to enhance claim outcomes.
Business Analyst, Supply Chain Data Management
Johnson & Johnson
Piscataway, NJ
10.2017 - 09.2018
- Conducted data analysis to enhance sales performance and inform contract strategies.
- Validated and cleaned master data, eliminating duplicates and ensuring consistency.
- Evaluated Cost of Trade (COT) to facilitate informed decision-making in commercial operations.
Medical Biller
Regional Orthopedic PA
Staten Island, NY
03.2016 - 09.2017
- Conducted claims denial analysis and implemented corrective strategies to enhance recovery rates.
- Maintained contract trackers for group purchasing organizations, managed care, and institutional payers.
- Generated and reviewed reports to monitor claim statuses and reimbursement timelines.
Billing Manager
Rite Care Medical
Brooklyn, NY
09.2010 - 06.2014
- Directed billing operations for multi-specialty services, including patient accounts and payroll.
- Ensured compliance with regulations and payer rules to uphold ethical standards.
- Monitored regulatory changes and adjusted processes to enhance collections and mitigate risks.
- Developed policies and SOPs to align with updated healthcare billing guidelines.
Education
Master of Arts - Business Administration and Management
CUNY School of Professional Studies
New York, NY06.2013
Bachelor of Arts - Judicial Studies And Law
John Jay College (CUNY)
New York, NY09.2011
Skills
- Revenue cycle management
- Payroll and budget oversight
- EMR transitions and cost reduction
- Insurance denials and appeals
- CPT/ICD-10 coding compliance
- Team leadership and staff development
- Financial reporting and forecasting
- Regulatory compliance (HIPAA, CMS, payer)
- Cross-functional collaboration
Certification
Certified Professional Coder (CPC)
Languages
- English, Native
- Russian, Native
Languages
English
Professional
Russian
Professional
Timeline
Practice Manager
Mind Body 7
11.2019 - Current
Medical Biller
Accu Reference Medical Lab
09.2018 - 11.2019
Business Analyst, Supply Chain Data Management
Johnson & Johnson
10.2017 - 09.2018
Medical Biller
Regional Orthopedic PA
03.2016 - 09.2017
Billing Manager
Rite Care Medical
09.2010 - 06.2014
Master of Arts - Business Administration and Management
CUNY School of Professional Studies
Bachelor of Arts - Judicial Studies And Law
John Jay College (CUNY)
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