KAYLA MORITZ
Clay Center,OH
Summary
Operations-focused dental leader with experience supporting high-volume practices through scheduling, onboarding, payroll, insurance verification, and claims follow-up. Known for building team alignment, maintaining organized systems, and using reporting and budget oversight to support strong office performance and patient care.
Overview
13
13
years of professional experience
Work History
Practice Manager
Toledo Dental Team
Toledo , Oh
07.2024 - Current
- Improved patient service delivery through daily operations oversight across the Toledo dental office.
- Enhanced scheduling and coaching for front office and clinical staff to improve operational efficiency.
- Maintained organized appointment calendars, recall systems, and treatment coordination.
- Supported billing accuracy through insurance verification, claims processing, and follow-up.
- Streamlined onboarding activities for new staff, facilitating quicker integration into teams.
- Improved collaboration through team-building sessions across workplace groups.
- Kept communication aligned between departments to support shared goals.
- Fostered positive work environment through culture-building initiatives, enhancing employee morale.
- Delivered staff workshops aligned with company policies and workplace priorities.
- Advanced employee performance coaching and corrective action conversations.
- Collaborated with teams to ensure project objectives were met and deadlines through close collaboration.
- Informed strategic planning through research and data analysis.
- Resolved vendor issues through clear communication and timely follow-up.
- Supported hiring, onboarding, and employee records for the company HR office.
PRACTICE MANAGER
GENTLE CARING DENTISTRY
FREMONT, OH
08.2022 - 07.2024
- Managed multimillion-dollar budgets, including forecasting, expense control, and KPI reporting.
- Developed and maintained operational protocols, enhancing productivity and elevating patient experience.
- Coordinated clinical and administrative staff schedules to optimize daily operations.
- Supported daily operations for high-volume dental practice with 14 operatories, keeping workflow organized and efficient.
- Built a diverse team of dental professionals and administrative staff, promoting a collaborative, motivated work environment focused on shared goals.
- Recruited and screened qualified professionals, facilitating onboarding and training to support team effectiveness.
PRACTICE MANAGER
NAMAY DENTISTRY
TOLEDO, OH
03.2019 - 08.2022
- Prepare and review management and financial reports.
- Analyzed processes to identify improvement areas and facilitated implementation of corrective actions, driving operational effectiveness.
- Ensured staff understanding and adherence to company policies via effective communication, promoting compliance.
- Fostered teamwork through implementation of collaborative practices, enhancing workplace cohesion.
Office Manager
Premier Dental
Clyde, Oh
08.2018 - 03.2019
- Coordinated accounts, travel arrangements, and team and leadership meetings to enhance productivity.
- Used Dentrix efficiently to manage scheduling and appointment updates.
- Conducted staff performance evaluations to assess progress and recommend promotions or corrective actions.
Medical Billing Specialist
Perrysburg Family Physicians, LLC
Perrysburg, Oh
12.2013 - 08.2018
- Performed billing and coding for various insurances through electronic claims, ensuring accurate reimbursement for medical services.
- Maintained up-to-date knowledge of CMS and CPT changes to facilitate effective compensation for physicians.
- Completed annual CPR training to enhance emergency response capabilities.
Education
Clay High School
Oregon, OH01-2006
medical terminology, business administration
Owens Community College
Perrysburg, OHSkills
- Patient insurance management
- Revenue cycle management
- Budget management
- Budget analysis
- KPI reporting
- Performance metrics
- Operations management
- Appointment optimization
- Patient coordination
- Strategic business planning
Timeline
Practice Manager
Toledo Dental Team
07.2024 - Current
PRACTICE MANAGER
GENTLE CARING DENTISTRY
08.2022 - 07.2024
PRACTICE MANAGER
NAMAY DENTISTRY
03.2019 - 08.2022
Office Manager
Premier Dental
08.2018 - 03.2019
Medical Billing Specialist
Perrysburg Family Physicians, LLC
12.2013 - 08.2018
Clay High School
medical terminology, business administration
Owens Community College