Michelle Martinez
South Houston
Summary
Detail-oriented Practice Manager with a proven track record in revenue cycle management and administrative operations. Committed to enhancing patient satisfaction and optimizing workflows through effective staff training and policy implementation.
Overview
26
26
years of professional experience
Work History
Practice Manager
George Burnazian MD PA
Houston
03.2017 - Current
- Oversaw daily administrative and operational functions to ensure efficient workflow and compliance.
- Managed staff hiring, scheduling, and training to optimize team performance.
- Handled billing and insurance claims, improving revenue cycle management.
- Maintained patient records to uphold confidentiality and regulatory standards.
- Implemented office policies to enhance operational efficiency and consistency.
- Managed budgets to align with financial health objectives of practice.
- Executed credentialing processes for doctors to ensure adherence to industry standards.
Front Office Manager
Museum District Aesthetic Surgery Center
Houston
03.2010 - 03.2017
- Oversaw administrative operations of facility, ensuring efficient daily workflows and high patient satisfaction through effective staff management.
- Supervised front desk personnel and managed patient scheduling, registration, and billing/insurance, while maintaining HIPAA compliance and implementing office policies.
Senior Collections Specialist
Summit Ambulatory Surgery Center
Houston
03.2010 - 03.2017
- Collaborated with healthcare providers to resolve billing discrepancies.
- Wrote appeal letters to insurance companies for denial of claims.
- Contacted insurance companies to check status of claim payments.
- Trained junior staff on collections procedures and best practices.
Managed Care Collections Specialist
San Jacinto Methodist Hospital
Houston
06.2000 - 03.2010
- Managed collections for United Healthcare, securing accurate reimbursement for high dollar inpatient claims.
- Facilitated payer meetings to analyze trends impacting payment delays and short reimbursements per existing contracts.
- Managed patient accounts and resolved billing discrepancies promptly.
- Communicated with patients regarding payment options and financial assistance.
- Processed payments and updated account information in the billing system.
Education
Certification of Word Processing/Spreadsheets
Polytechnic Institute
Houston05-1996
High School Diploma -
Pasadena High School
Pasadena, TX05-1993
Skills
- Revenue cycle management
- Claims processing
- Credentialing oversight
- Operations management
- Budget oversight
- Compliance management
- Patient strategies
- Referral coordination
- Management systems
- Staff training
- Attention to detail
- Time management skills
- File management
Timeline
Practice Manager
George Burnazian MD PA
03.2017 - Current
Front Office Manager
Museum District Aesthetic Surgery Center
03.2010 - 03.2017
Senior Collections Specialist
Summit Ambulatory Surgery Center
03.2010 - 03.2017
Managed Care Collections Specialist
San Jacinto Methodist Hospital
06.2000 - 03.2010
Certification of Word Processing/Spreadsheets
Polytechnic Institute
High School Diploma -
Pasadena High School