Tywanda S. Levine
Loganville,GA
Summary
Accomplished medical specialty practice manager who leads highly effective office teams to create a superior patient experience with quality care, positive environment, and friendly, motivated staff. Strategic thinker who sets ambitious performance goals and challenges her staff to achieve them. Sound financial manager, expert coach, and advocate for quality patient care.
Results-driven Practice Manager known for high productivity and efficient task completion. Specialized in operational management, financial oversight, and staff development. Excel in leadership, communication, and problem-solving to enhance organizational efficiency.
Overview
26
26
years of professional experience
Work History
Practice Manager
United Digestive/AGA, LLC
02.2017 - 09.2024
- Manage daily operations of five medical offices, 4 physicians, and several staff members
- Marketing, training, and hiring staff
- Responsible for working close with referring physicians, maintaining acceptable patient satisfactory scores, and handling patient complaints within the office
- Run monthly physician’s meetings with administrative staff
- Overseeing and monitoring all clinic supplies, budgets, bank deposits, and reconciliation of petty cash
- Conduct daily/ monthly “huddle” motivational team meetings with clinical and front office staff
- Responsible for training new staff members in the E Clinical’s EMR system, and on Greenway system
- Submission of hospital charges and outpatient surgery charges
- Monitoring physician on call hospital schedules and PTO
- Monitor office orders tracking, fax submission, and fill in for any position to ensure the office is staffed accordingly
- Order DME supplies, keep inventory of all incoming and outgoing medications and injection logs
Medical Clinical Manager
United Digestive
07.2016 - 02.2017
- Head daily operations at busy locations of multi-site AGA gastroenterology group practice
- Lead staff members with daily operations of revenue cycle operations, billing and coding, practice management, and electronic medical records (EMR)
- Monitor practice performance against financial, quality, efficiency, and patient satisfaction goals
- Analyze P/L statements monthly and investigate variances from budget
- Identify and fulfill practice operating needs such as staffing, equipment, growth plans, program changes, and additional new implementations of new practices and patient services
- Lead projects that involve strategic thinking and initiatives, change management, or problem resolution
Assistant Office Manager
United Digestive
05.2015 - 07.2016
- In coordination with office manager, assist with daily operations for multiple offices, including project management, marketing, and clinic management
- Responsible for assisting with training new employees
- Oversaw the duties of front and back-office staff
- Develop and monitor quality assurance standards to ensure patient satisfaction and organization integrity
- Serve as first point for employee conflict resolution
- Orchestrated billing and collections, including copay accounting claims submission, billing reconciliation, denial appeals, and patient invoicing
- Facilitated human resource transactions such as staff and physician PTO requests and payroll reporting
- Transitioned newly acquired Athens AGA gastroenterology office by reorganizing staff duties, integrating office systems, orienting, and training staff and physicians on AGA processes, data integrity, and use of Greenway EMR software
- Developed QA standards and monitored compliance to ensure patient satisfaction
Front Office Lead
United Digestive
07.2013 - 05.2015
- Supervised front office team, administrative staff, and financial counselors
- Led team in scheduling procedures and office visits, checking patients in and out, and collecting copays
- Assigned tasks and adjust work schedules to reflect anticipated workloads and ensure patient satisfaction regarding wait times
- Attended quarterly leadership meetings to remain current on policy and process changes
Financial Counselor
United Digestive
02.2003 - 07.2013
- Advised patients on financial aspects of their office visits, procedures, and ancillary services
- Opened new patient accounts, calculated outstanding balances, and notified responsible parties
- Obtained patients demographic and insurance information within company guidelines
- Collect and record payments according to AGA documentation requirements
- Educated patients on their benefit plan deductibles, coinsurance, assignment benefits, and benefit payment amount associated with the procedures and office appointments
Patient Account Supervisor
Ridgeview Institute
06.1998 - 02.2003
- Managed daily operations of patient accounts department
- Worked directly with Director of Patient Accounts to ensure efficiency in collection of all delinquent accounts
- Decided appropriate collection methods and follow-up communication with patients
- Trained new employees in company policies and procedures
- Maintained departmental reports and records
- Collected statistical data for administration and regulatory purposes
- Coordinated all accounts, discharges, and transfers
Education
Certificate - Medical Assisting
National School of Health Technology
Philadelphia, PAHigh School Diploma -
Pemberton Township High School
Pemberton, NJSkills
- Medical Office Management
- Revenue Cycle Management
- Budgeting
- Team Leadership
- Conflict Management
- Patient Experience
- Project Management
- Clinical Management
- Business Administration
- Training and Development
- Outlook
- Excel
- Greenway
- Centricity
- EMR
- Athena
- ECW
- EPIC
- HIPAA and OSHA regulations
- Medical personnel recruitment
- Policy and procedure development
- Records management
- Resource allocation
- Electronic health records
- Managing medical practices
- Managing files and records
- Schedule management
Websites
Timeline
Practice Manager
United Digestive/AGA, LLC
02.2017 - 09.2024
Medical Clinical Manager
United Digestive
07.2016 - 02.2017
Assistant Office Manager
United Digestive
05.2015 - 07.2016
Front Office Lead
United Digestive
07.2013 - 05.2015
Financial Counselor
United Digestive
02.2003 - 07.2013
Patient Account Supervisor
Ridgeview Institute
06.1998 - 02.2003
Certificate - Medical Assisting
National School of Health Technology
High School Diploma -
Pemberton Township High School