Krystal Roberts
Las Vegas,NV
Summary
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Overview
18
18
years of professional experience
Work History
Practice Manager
Clear Vision Eye Centers
Las Vegas, NV
04.2021 - Current
- Directed a team of 13 staff and collaborated with 6 doctors to enhance patient care and operational efficiency.
- Achieved $4.5 million in yearly sales revenue by implementing effective sales strategies.
- Redesigned and implemented streamlined workflows to improve overall operational efficiency.
- Designed and executed comprehensive staff training programs to enhance service quality and ensure compliance.
- Directed optimization of patient scheduling systems to improve operational efficiency and patient satisfaction.
- Directed cross-functional teams to implement strategic initiatives focused on enhancing process efficiency.
- Established and maintained communication frameworks that encouraged teamwork and contributed to improved team dynamics.
Optometric Technician
Clear Vision Eye Centers
Las Vegas, NV, USA
04.2019 - 12.2021
- Patients chief complaint
- Medical, surgical, and family history
- Retina screening optomap and Clarus 500
- Icare tonometry
- Visual fields testing
- Oct scan
- Visual acuity intake
- Contact lens training
- RGP and synergisms knowledge
- Revolution EHR
- Front desk check in
- Insurance verification
- Scheduling appointments
- Referrals
- Conducted preliminary eye exams and assessed patient vision to support optometrists in diagnostic processes.
- Educated patients on contact lens fitting and care, enhancing overall patient satisfaction and compliance.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Optometric Technician
Eye Care Center
Las Vegas, NV, USA
11.2017 - 04.2018
- Pre testing patients
- Dispensing glasses, frame stylists
- Adjustments
- Insurance knowledge
- Answering phones
- Scheduling
- Referrals
- Faxes
- Exam writer
- Office mate experience.
Opthmology assistant
Desert Eye Specialists
Las Vegas, NV, USA
02.2008 - 03.2009
- Front desk
- Answering heavy phone call volume
- Insurance verification
- Filling
- Scanning
- Faxing
- Printing
- Patient care
Skills
- Patient interaction
- Medical office management
- HIPAA
- Office management
- Leadership
- Patient Care
- Customer service
- EHR systems
- EMR systems
- Medical Office Experience
- Sales
- Staff scheduling
- Supervising experience
- Filing
- Office Administration
- Bilingual
- Front desk
- Answering phones
- Multitasking
- Insurance verification
- Computer savvy
- Spanish
- Medical Scheduling
- Management
- EMR Systems
- Hiring
- Ophthalmology Experience
- Medical Records
- Schedule management
- Practice management
- Staff management
- Workflow management
- Staff development
Additional Information - Work Authorization
Authorized to work in the US for any employer
Personal Information
- Title: Optometry office manager
- Visa Status: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
Clear Vision Eye Centers
04.2021 - Current
Optometric Technician
Clear Vision Eye Centers
04.2019 - 12.2021
Optometric Technician
Eye Care Center
11.2017 - 04.2018
Opthmology assistant
Desert Eye Specialists
02.2008 - 03.2009