Sabrina Orlowski
Tonawanda,NY
Summary
Experienced Practice Manager skilled in team management and regulatory compliance. Focused on improving operational efficiency and patient care within healthcare environments. Expertise in driving quality improvement initiatives and fostering collaboration among teams to meet compliance standards.
Overview
2027
2027
years of professional experience
Work History
Practice Manger
Rochester Regional Health System
Batavia, New York
10.2019 - Current
- Overseeing very busy Family medicine & Pediatrics practice with multiple team members
- Monitored adherence to Rochester Regional health policies and goals, fostering a safe and positive experience for patients and staff
- Monitored compliance with infection control and DNV protocols to maintain a safe environment for patients and staff.
- Utilized EMR system EPIC to manage patient records efficiently.
- Monitor and highlight monthly performance metrics tracking system to monitor Quality improvement plans (QIP) for 8 metrics, such as patient satisfaction for PATIENT CENTERED MEDICAL HOME.
- Conduct regular meetings with staff and providers to communicate updates on practice policies, procedures, and goals
- Conducted annual performance evaluations for staff, delivering constructive feedback and identifying growth opportunities
Director Occupational Medicine/ Clinic Coordinator
Western New York Occupational Medicine / ENH
Lockport, New York
2000 - 2019
- Oversaw operational strategies for occupational health programs, resulting in improved service delivery.
- Identified and implemented improvements in operational performance metrics, enhancing overall program effectiveness.
- Managed staff training programs to improve quality and efficiency.
- Recruited, trained, and mentored staff members, fostering a high-performance team culture.
- Collaborated with healthcare providers to ensure regulatory compliance.
- Negotiated agreements with external partners such as contractors or consultants.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Emergency Medical Technician/Supervisor/Field Trai
Twin City Ambulance
Tonawanda, New York
01.1997 - 12.2009
- Performed patient assessment, triage and care in an emergency setting. • Treatment of patients in need of prehospital care. • Supervised daily operations in the emergency medical field; trained new employees to follow DOH and company policies/procedures
- Supervised emergency medical technicians during patient transport and care.
- Trained new EMTs on protocols, procedures, and equipment usage.
- Trained new hires on proper techniques for handling difficult medical scenarios in a timely manner.
- Assisted paramedics in responding quickly and efficiently to 911 calls from citizens in need of help.
- Communicated effectively with healthcare professionals during patient handoffs.
- Collaborated with local hospitals to ensure smooth transition of patients who require further treatment.
- Created detailed reports about emergency calls received by the team; analyzed data for improvement suggestions.
- Ensured compliance with applicable regulations regarding safety standards, HIPAA guidelines, patient confidentiality.
Medical Technician/Cosmetic Laser Technician
Dr. Christopher Beney
Lockport, New York
01.2005 - 12.2007
- • Performed patient assessment, triage in Family/Pediatric medicine. • Administered medications, and inoculations via subcutaneous and intramuscular injections. • Filed paperwork and patient records. • Trained in, performed and assisted in cosmetic laser procedures.
- Conducted routine diagnostic tests on patient samples.
- Recorded and documented test results accurately in the system.
- Assisted in preparing specimens for analysis and storage.
- Collaborated with medical staff to discuss patient care needs.
Medical Technician/Operations Supervisor
WNY Occupational medicine
Lockport, New York
2004 - 2006
- Perform patient assessment, triage and care in an occupational medicine environment.
- Conducted drug screening collections following standardized protocols.
- Trained staff on breath alcohol testing procedures and compliance.
- Administered Titmus vision examinations to assess visual acuity.
- Performed pulmonary function tests to evaluate respiratory health.
- Conducted EKG tests to monitor heart health of patients.
- Executed respirator and mask fit testing to ensure proper fit.
- Oversaw daily operations of office, ensuring smooth workflow and effective service delivery.
- Executed Director of Operations responsibilities during absence, maintaining operational continuity.
- Acted as liaison between customer companies and office, facilitating communication and addressing needs.
Emergency Room Aid
Mt. St. Mary's Hospital
Lewiston, New York
01.1994 - 12.1999
- Assisted Emergency Room Physicians in delivering timely patient care
- Assessed patients' vital signs to monitor health status and inform care decisions
- Conducted EKG tests to support accurate diagnosis and treatment
- Facilitated patient transfers between departments
Education
Paramedic Program (18 Month) - Prehospital Emergency Care
Niagara County Community College
Sanborn, NY01-2002
Emergency Medical Technician Program -
Niagara County Community College
Sanborn, NY01-1996
High School Diploma -
Niagara Falls High School
Niagara Falls, NY01-1992
Skills
- Medical Office Experience
- EMR Systems
- Quality improvement
- Operational efficiency improvement
- Operational management
- Regulatory compliance
- Health information management
- Occupational Health Experience
- Practice management
- Team management
- Staff supervision
- Supervising experience
- Team motivation
- Employee relationship building
- Customer communication
- In-person customer service
- Organizational skills
- Time management
- Administrative experience
- Office management
- Customer records maintenance
- Health record tracking
- Medical Records
- Patient Care
- Patient interaction
- Triage
- Vital Signs
- Phlebotomy
- Injection administration
- Spirometry
- Pulmonary function testing
- Anatomy Knowledge
- Health policy knowledge
- EMT Experience
- Hospital Experience
- Leadership
- Team building
- Customer service skills
- Primary care
- Supervising experience
- Vital Signs
Timeline
Practice Manger
Rochester Regional Health System
10.2019 - Current
Medical Technician/Cosmetic Laser Technician
Dr. Christopher Beney
01.2005 - 12.2007
Emergency Medical Technician/Supervisor/Field Trai
Twin City Ambulance
01.1997 - 12.2009
Emergency Room Aid
Mt. St. Mary's Hospital
01.1994 - 12.1999
Director Occupational Medicine/ Clinic Coordinator
Western New York Occupational Medicine / ENH
2000 - 2019
Medical Technician/Operations Supervisor
WNY Occupational medicine
2004 - 2006
Paramedic Program (18 Month) - Prehospital Emergency Care
Niagara County Community College
Emergency Medical Technician Program -
Niagara County Community College
High School Diploma -
Niagara Falls High School