Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kellie McMillan

Pine Beach,NJ

Summary

Dynamic professional with extensive experience as a Mortgage Loan Processor at Orchard Street Settlements, excelling in pipeline management and document review. Proven ability to enhance client satisfaction through effective communication and problem resolution, consistently achieving processing timeframes and contributing to team success. Strong attention to detail and commitment to service excellence.

Overview

9
9
years of professional experience

Work History

Mortgage Loan Processor

Orchard Street Settlements
05.2023 - Current
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Handled any conditions sent from underwriting departments.
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.

Account Manager

L.B.I Cleaning
12.2021 - 05.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Medical Receptionist

Shore Heart Group
09.2016 - 11.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Education

Business Administration And Management

Ocean County College
Toms River, NJ
05-2027

Skills

  • Processing procedures
  • Pipeline management
  • Document review
  • Appraisal review

Accomplishments

Notary Public

experienced in all microsoft suite

Timeline

Mortgage Loan Processor

Orchard Street Settlements
05.2023 - Current

Account Manager

L.B.I Cleaning
12.2021 - 05.2023

Medical Receptionist

Shore Heart Group
09.2016 - 11.2021

Business Administration And Management

Ocean County College

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