Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kellie Morse

Kellie Morse

Winston-Salem,NC

Summary

Detail-driven and experienced Project Lead and Administrative Assistant with a demonstrated history of working in the health care industry as the Designated HIPAA Security and Privacy Officer.


Skilled in strategic planning, problem-solving, customer service and communication with strong understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

8
8
years of professional experience

Work History

Senior Compliance Officer

Live Compliance, LLC
01.2015 - 01.2023
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Worked directly with clientele ensuring needs are met in timely manner and effectively communicating via email and phone calls. Maintained strong, lasting relationships.
  • Gained strong leadership skills by managing projects from start to finish.
  • Coordinated seamless transitions during company mergers and acquisitions, ensuring that all aspects of HIPAA compliance were accounted for throughout the process.
  • Educated employees on the importance of protecting patient privacy through regular workshops and written materials, promoting a culture of compliance throughout the company.
  • Assisted in conducting comprehensive risk assessments, mitigating potential compliance issues and recommended updates and effectively explaining problems and resolutions with clientele.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Enhanced communication between departments regarding PHI management by establishing clear protocols for sharing sensitive data securely within the organization.
  • Displayed strong leadership ability hosting webinars for affiliate partnerships
  • Composed, edited, and revised written material for the online blog. The blogs were submitted for approval and shared with affiliate marketing partnerships.
  • Proved successful working within tight deadlines and a fast-paced environment.

Customer Service Representative

Live Compliance, LLC
01.2015 - 01.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Assisted with inbound support requests and addressed queries to the client's understanding and satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by implementing effective CRM strategies and tools.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Assisted customers in billing and payment processing.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

No Degree -

King High School
Tampa, FL

High School Diploma -

Brooks Debartolo Collegiate High School
Tampa, FL
06.2013

Skills

  • Excellent time management
  • Strong communication through emailing and phone calls with a calm, professional demeanor
  • Exceptional business administrative skills such as filing information, performing data entry, and maintaining accurate records
  • Proficient in workforce training and online education creation, development and integration
  • Policy analysis and procedure development
  • Strategic planning
  • Cold calling sales growth

Timeline

Senior Compliance Officer

Live Compliance, LLC
01.2015 - 01.2023

Customer Service Representative

Live Compliance, LLC
01.2015 - 01.2023

No Degree -

King High School

High School Diploma -

Brooks Debartolo Collegiate High School

Similar Profiles

CREATE PROFILE
Kellie Morse