Kellie Murphy

Client Centric Technical Account Manager responsible for implementing client data by way of data preparation, mapping, and integration for receipt via EDI into internal EDW.

I serve as a champion for the customer and primary point of contact for technical operations during the implementation phases. Acting as a liaison, I work directly with Account Executives and technical teams across multiple business groups to successfully implement client data. Preparing raw data by standardization of formatting, enriching the source data and cleaning. Assist in monitoring adherence to contractual SLAs and drive improvement of service delivery processes. With the use of various software applications, I drive data integrity by way of pre-production environment testing to ensure data is ready to be processed and analyzed.

• Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
• Received and processed contract data requirements list (CDRL) deliverables and associated documentation.
• Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
• Implemented document management solutions with primary focus on document control, distribution and knowledge management.
• Facilitated review and selection of data acquisition citations and applicable standards.
• Prepared functional and technical documentation data for warehouses.
• Selected methods and criteria for warehouse data evaluation procedures.
• Collaborated with multi-functional roles to communicate and align development efforts.
• Completed quality reviews for designs, codes, test plans and documentation methods.
• Mapped data between source systems and warehouses.
• Performed systems and data analysis using variety of computer languages and procedures.
• Validated warehouse data structure and accuracy.
• Documented data warehouse architecture to guarantee capacity met current and forecasted needs.
• Cooperated fully with product owners and enterprise architects to understand requirements.
• Developed and modified programs to meet customer requirements.
• Coordinated troubleshooting support for warehouse personnel.

• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Reduced corporate risk by managing shrink processes and controlling inventory levels.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Developed and maintained relationships with customers and suppliers through account development.