Kellie Nelson
Bountiful,UT
Summary
Highly motivated Administrative Manager with over 20 years of expertise in client relations and personnel management. Experienced in audit & compliance, project development & implementation, interpersonal relations, thousands of complex investigations and multidisciplinary management. Detail-oriented Investigator with strong leadership skills and history in security management. Offering exceptional communication skills and interview techniques for determining deception. Managing Private Investigator with 14 years of surveillance and investigation work. Adept at researching, analyzing and investigating with strong command of applicable laws, codes and regulations. Seeking to obtain and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, analytical and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Academic Program Coordinator
Moran Eye Center
03.2023 - 03.2024
- Developed and implemented residency program policies and procedures
- Created a tracking system and maintained budgets for residency & fellowship programs
- Organized new resident orientation sessions for residency & fellowship programs
- Scheduled classes, meetings, workshops, and other events related to the Moran residency & fellowship program
- Proficient in MedHub, ACGME, and GME all national credentialing databases for residents and fellows education and accreditation
- Compiled data from various sources to create reports on resident & fellows progress in the program
- Facilitated communication between departments within the University of Utah concerning shared resources or initiatives related to the Moran residency & fellowship program
- Implemented policies, procedures and programs to carry out residency & fellowship program standards and goals.
- Enhanced student experience by developing and implementing comprehensive academic programs.
- Collaborated with faculty members to design engaging and relevant course curricula for diverse student populations.
- Managed budgets and allocated resources effectively, ensuring the successful execution of all academic initiatives.
- Maintained a thorough understanding of accreditation standards, ensuring compliance in all aspects of program development and implementation.
- Evaluated program effectiveness using data-driven assessment methods, leading to continuous improvement in student outcomes.
- Established partnerships with external organizations for collaborative projects, enhancing the educational experience for students.
Faculty Practice Manager
University of Utah School of Dentistry
06.2021 - 01.2023
- Planned and implemented programs to reopen dentistry facilities after a 2 year Covid related closure, oversaw personnel administration, hiring and training
- Directed, supervised and evaluated medical, clerical and dentistry personnel
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Maintained awareness of government regulations, health insurance changes and financing options
- Maintained communication and transparency with governing boards, department heads medical staff and both internal & external vendors
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks
- Directed entire practice's staff, which boosted efficiency and improved overall process flow.
- Improved practice revenue through effective financial management and strategic cost reductions.
Administrative Division Manager
University of Utah Urology Department
12.2019 - 06.2021
- Developed and implemented a new administrative infrastructure
- In less than one calendar year improved departmental functions, teams, structure and EPE scores from a low of 27% to 87%
- Hired, developed, trained and oversaw a new professional administrative team
- Supervised and facilitated team meetings to alleviate issues and challenges stalling progress of transformation projects
- Supervised multiple teams of personnel, delivering effective and consistent job training and scheduling.
- Increased division efficiency by streamlining processes and implementing new management strategies.
- Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
Administrative Assistant
Huntsman Cancer Institute
05.2012 - 12.2019
- Provided administrative support to the executive team, including scheduling surgeries and managing calendars for the GU Oncology department
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Developed a kind and professional rapport with patients, responding to inquiries and obtaining insurance authorizations
- Created spreadsheets using Microsoft Excel to track all surgeries, emergency scheduling, and pre-surgical testing/imaging
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Guest Lecturer
University Of Utah
07.2011 - 11.2015
- Conducted training seminars on security techniques including: interviewing, body language & micro-facial expression interpretation
- Continued with guest speaking at conferences & lectures after completing instructor position with Lifelong Learning
Supervisory Officer in Charge
Huntsman Cancer Institute Security Division
11.2011 - 05.2012
- Trained and managed new employees in security operations and HIPPA compliance
- Facilitated patrol operations and led security teams to support operational security and patient assistance
- Prepared detailed written reports and formulated policy and guidance for use of security division
- Directed logistical training procedures to adhere to security and HIPPA regulations
- Stored and safeguarded classified information to maintain utmost confidentiality.
Senior Special Agent
Homeland Security International & Domestic Affairs
08.2002 - 06.2011
- Directed teams on international assignment for regulatory & compliance inspections of commercial airlines and cargo facilities
- Scheduling complex foreign and domestic travel assignments in compliance with all government regulations
- Regularly conducted audit assessments of both the domestic & foreign global mobility infrastructure for personnel and equipment
- Designed and implemented new training programs to be utilized by all Homeland Security Agents
- Conducted international audit inspections of executives to ensure assignment regulation compliance
- Developed and cultivated well established working relationships with international dignitaries, and high ranking government officials
- Mediation and coordination of critical situations, investigations, compliance audits, and implementation of high stress projects.
- Assessed risks associated with specific individuals & locations using comprehensive threat assessments derived from intelligence gathering efforts.
- Offered operational and administrative oversight to team of agents.
Office Manager & Lead Investigator
Jeffrey L Nelson Investigations
05.1994 - 08.2001
- Developed and maintained strong professional relationships with law enforcement agencies, fostering cooperation in investigations; ie FBI, DOPL, Federal and District Courts, Probation & Parole, as well as, court clerks and personnel.
- Personally conducted 1000's of investigations and several hundred questionable death/Homicide investigations.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Enhanced the reputation of the company by consistently delivering high-quality results that exceeded client expectations.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Enhanced case resolution rates by implementing efficient investigative strategies and techniques.
- Streamlined team communication for improved collaboration and case management.
- Conducted thorough investigations to achieve successful case closures and client satisfaction.
- Provided expert testimony in court proceedings, contributing to favorable outcomes for clients.
- Utilized advanced technology tools to gather and analyze evidence, leading to accurate conclusions and recommendations.
- Managed complex cases with multiple stakeholders, ensuring timely updates and effective coordination of efforts.
- Maintained detailed records of investigation activities for easy reference during case reviews or legal proceedings.
- Increased client satisfaction through regular updates on investigation progress and prompt responses to inquiries.
- Provided mentoring and guidance to junior investigators as they navigated their career paths within the industry.
- Carefully documented statements, observations, and evidentiary materials.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted thousands of interviews with witnesses and clients.
- Worked closely with outside government agencies throughout the court process to the Pre-trial reports and hearings.
- Collaborated with federal agencies on investigations.
- Researched several hundred homicides and suspicious deaths to uncover solutions.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
Education
No Degree - Pre-Medicine
University of Utah
Salt Lake City, UTSkills
- Stakeholder Communication
- Program Management
- Budget Administration
- Project Planning
- Student Advising
- Faculty Collaboration
- Report creation
- Written and oral communication
Timeline
Academic Program Coordinator
Moran Eye Center
03.2023 - 03.2024
Faculty Practice Manager
University of Utah School of Dentistry
06.2021 - 01.2023
Administrative Division Manager
University of Utah Urology Department
12.2019 - 06.2021
Administrative Assistant
Huntsman Cancer Institute
05.2012 - 12.2019
Supervisory Officer in Charge
Huntsman Cancer Institute Security Division
11.2011 - 05.2012
Guest Lecturer
University Of Utah
07.2011 - 11.2015
Senior Special Agent
Homeland Security International & Domestic Affairs
08.2002 - 06.2011
Office Manager & Lead Investigator
Jeffrey L Nelson Investigations
05.1994 - 08.2001
No Degree - Pre-Medicine
University of Utah
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