Kellie Painter
Tulsa,OK
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills, commitment to achieving results, and being realistic with expectations.
Overview
30
30
years of professional experience
Work History
Manager, Product Preparation & Payment
USPS, United States Postal Service Headquarters
09.2019 - 12.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Business Data/Business Mailer Support Analyst
USPS, United States Postal Service Headquarters
10.2015 - 09.2019
- Implemented updated postal regulations within daily operations, ensuring compliance with all federal guidelines and requirements.
- Assisted customers with commercial mailing inquiries and resolved issues promptly, ensuring a positive experience for all clients.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
- Conducted thorough analysis of commercial mailer/shipper behaviors to provide recommendations for streamlined mailing/shipping processes to ensure delivery efficiencies while managing postage spend.
- Served as a subject matter expert in key business applications, providing advanced-level assistance to mailing and shipping customers.
Financial Testing Compliance/Mgmt Review Specialis
USPS, Headquarters CFO Organization
01.2010 - 08.2015
- Promoted a positive work environment by facilitating open discussions and encouraging feedback from team members.
- Evaluated existing procedures against regulatory requirements, identifying gaps and recommending improvements where necessary for Sarbanes-Oxley Compliance.
- Conducted root cause analysis on recurring issues encountered during reviews; proposed viable solutions that led to long-term improvements.
- Served as a subject matter expert on various projects, providing valuable input towards achieving project objectives in a timely manner.
- Managed a high volume of reviews within tight deadlines, ensuring timely completion and client satisfaction.
- Successfully managed multiple competing priorities, balancing workload and ensuring consistent delivery of high-quality reviews.
Various Finance/Accounting Positions
USPS - Oklahoma District
06.2003 - 01.2010
- Established a strong professional network within OK District, providing financial support to Postmasters and Finance Units with reconciliation of daily/quarterly financial reporting.
- Conducted random reviews of individual Post Office daily financial records to ensure compliance with policies and procedures.
- Assisted OIG in audits of suspected misconduct.
- Assisted with implementation of new procedures (i.e. SPORT)
Various Other Craft/management Positions
USPS - Oklahoma District
10.1994 - 06.2003
- Postmaster, Officer in Charge, Supervisor, Customer Service, Distribution/Window Clerk
- Performed management operational and financial duties which included, mail delivery, business mail entry acceptance, mail sortation, sales of stamps/postage, address management, nixies, supervision of carriers and clerks. Office close out. Budget oversight.
Education
BBA - Finance
University of Central Oklahoma
Edmond, OKSkills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Multitasker
- Microsoft Applications ( Microsoft Word, Microsoft Excel, Microsoft Powerpoint)
Additional Information
While at USPS, additional roles that assigned as Manager, Product Preparation & Payment:
- Business Lead for development and implementation of USPS Ship (formerly called Package Platform Concept)
- Performed roles of IT Process Manager directing recommendations for technical improvements and solutions for various systems within USPS
- Responsible for setting policy and updating Publication 205 (Electronic Verification Guide)
- Subject Matter Expert for Electronic Verification (eVS) and USPS Ship policies and processes
- As Manager of eVS, one of the first managers in USPS to be notified and impacted by fraud within eVS
- provided guidance for reconciling fraud within eVS
- worked with USPIS to identify shippers and potential others associated to fraud
- identified different fraud tactics used by fraudsters and reported to USPIS
- worked to provide recommendations for fraud deterrence and remediation
- Retirement of Scanned Based Payment and Merchandise Return System via migration of all shippers to USPS Returns
- Premium Forwarding Service Commercial
- Click-N-Ship Business Pro
Efficient in various USPS Systems and processes:
- PostalOne!
- eVS
- USPS Ship
- Informed Visibility Mail Tracking Reporting (IV-MTR)
- Program Registration
- Panorama
- Product Tracking Reporting (PTR)
- Enterprise Payment System (EPS)
Participated in multiple OIG audits
Created and conducted training for multiple internal/external audiences for various subjects across mailing and shipping
Presented at National Postal Forum, AIM, PCC, Areas and Districts
With my operational and financial experience early in my career combined with the technical and policy acquired knowledge, I have a full picture understanding of how the business works from policy creation, implementation, execution, acceptance, processing, delivery, revenue protection and financial reporting.
Timeline
Manager, Product Preparation & Payment
USPS, United States Postal Service Headquarters
09.2019 - 12.2024
Business Data/Business Mailer Support Analyst
USPS, United States Postal Service Headquarters
10.2015 - 09.2019
Financial Testing Compliance/Mgmt Review Specialis
USPS, Headquarters CFO Organization
01.2010 - 08.2015
Various Finance/Accounting Positions
USPS - Oklahoma District
06.2003 - 01.2010
Various Other Craft/management Positions
USPS - Oklahoma District
10.1994 - 06.2003
BBA - Finance
University of Central Oklahoma
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