KELLIE PROCHNOW
Galloway,US
Summary
Medical Support Assistant at the Department of Veteran Affairs with experience scheduling in Cerner. Take an average of 60 calls per day through Cisco from veterans, nursing facilities, and operator calls. Verify the veterans identity and verify information when another person is calling on the veterans behalf.
Overview
36
36
years of professional experience
Work History
Compensation Associate
JPMorgan Chase
10.2020 - 01.2023
- Assisted Private Client Advisors with incentive-related issues
- Collaborated with peers to determine how to respond to emails in a clear, concise manner
- Responded to approximately 20 emails a day to help advisors with their questions and concerns regarding team agreements
- Placed a high value on punctuality and worked hard to consistently arrive at work ready to work right away
User Acceptance Tester
JPMorgan Chase
03.2017 - 10.2020
- Tracked, prioritized, and organized defects, collaborating with the development team to ensure timely corrections in Truecomp
- Wrote and optimized test cases to ensure that manual software testing was done consistently and thoroughly
- Utilized Jira to identify and track defects, as well as assist developers in resolving issues by completing additional tests
- Wrote and maintained well-organized, efficient, and successful manual test cases for Home Lending Advisors incentive statements
Compensation Specialist
JPMorgan Chase
01.2015 - 03.2017
- Provided targeted advice on issues such as Compensation Plans, guidance on what happens to incentive if they left the company, and how their compensation was paid and when they would receive incentive
- Reviewed incentive statements against a pay file to ensure that calculations and components were correct
- Assisted with UAT test scripts and ran tests cases for our Home Lending Statements
Control Room Specialist/Level 1 Support
JPMorgan Chase
12.2011 - 01.2015
- Interacted with customers and responded to their questions via email, phone, and group chat
- Assisted with file monitoring, activated bridge calls for Priority 1 issues and notified the Level 2 support and business partners of the issue
- Utilized file manager to report on incoming and outgoing files to ensure they processed as expected
Senior Operations Specialist
JPMorgan Chase
10.2005 - 12.2011
- Utilized iVault for account access for internal and external customers
- Prepared and sent out daily reports to the processing sites, business partners and management to provide accurate information on what was being sent to the Enterprise Transaction Archive (ETA)
- Collaborated with peers to provide assistance for our iVault Help Desk
Remittance Processing Specialist
JPMorgan Chase
07.2003 - 10.2006
- Led a team of 60 seasonal staff during processing of donations for various Non-Profit groups
- Verified that the batches of checks and correspondence were correct in quality assurance
- Prepared presentations for Performance Management Reviews
- Assisted in the preparation of daily r.eports
Aviation Supply Clerk
United States Marine Corps
11.1986 - 08.1991
- Had an excellent attendance record and was always on time for work
- Supported helicopter squadrons within MALS-26 to assure they had parts that were mission critical
- Temporary assignment to COMNAVAIRLANT to support as aviation supply clerk for Operation Praying Mantis
- Assisted in multiple wall to wall inventories for Repairable and Consumable materials
Education
No Degree - Business
Columbus State Community College
Columbus, OHNo Degree - General Studies
Franklin University
Columbus, OHAssociate of Science - Health Information Technology
DeVry University
Columbus, OH06-2025
Skills
- Patient confidentiality
- Healthcare software
- HIPAA compliance
- Patient scheduling
- Appointment coordination
- Excellent communication
- Electronic health records
Targeted Job
Medical Records Technician (ROI)
Accomplishments
- Letter of Appreciation
- Certificate of Commendation
- Good Conduct Medal
- National Defense Service Medal
- Meritorious Unit Commendation
- Recognized as a Bank One ICON for exemplary performance during our 2004 peak season. This award is given to the top 1% of all employees within Operations.
- Recognized as a Transaction Services High Achiever.
- Recognized as a 2012 Team ICON award winner.
Timeline
Compensation Associate
JPMorgan Chase
10.2020 - 01.2023
User Acceptance Tester
JPMorgan Chase
03.2017 - 10.2020
Compensation Specialist
JPMorgan Chase
01.2015 - 03.2017
Control Room Specialist/Level 1 Support
JPMorgan Chase
12.2011 - 01.2015
Senior Operations Specialist
JPMorgan Chase
10.2005 - 12.2011
Remittance Processing Specialist
JPMorgan Chase
07.2003 - 10.2006
Aviation Supply Clerk
United States Marine Corps
11.1986 - 08.1991
No Degree - Business
Columbus State Community College
No Degree - General Studies
Franklin University
Associate of Science - Health Information Technology
DeVry University
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