Kellie Serrio
Marrero,LA
Summary
Dynamic entrepreneur with a proven track record in enhancing operational efficiency and sales growth at Lena's Closet and Serrio Lawn Care. Excelled in customer service, showcasing exceptional communication and problem-solving skills. Adept at cake decorating, demonstrating creativity. Successfully led teams to surpass sales objectives, leveraging leadership and collaborative talents to achieve outstanding results.
Overview
14
14
years of professional experience
Work History
Owner Operator of Serrio Lawn Care
self-employed
Marrero, LA
02.2017 - 04.2020
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Communicated effectively with customers about their individual needs regarding lawn care treatments.
- Performed routine maintenance of lawn care equipment such as mowing, edging, and trimming.
Owner
Lena's Closet
Marrero, LA
03.2014 - 11.2017
- Developed and implemented new sales strategies to increase commercial sales growth.
- Established monthly sales objectives by creating effective sales plans and quotas.
- Managed inventory and supplies to ensure materials were available when needed.
Server
New Orleans Crescent City Grill
New Orleans, LA
09.2006 - 05.2014
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Skills
- Customer Service Skills- communication, collaboration, problem solving, leadership, conflict resolution, respect, reliability, time management, and creativity
- Baker- experience in applying frosting to a cake in a controlled and aesthetically pleasing manner, requiring dexterity, precision, and creativity, often utilizing different piping techniques, colors, and textures to create intricate designs on the cake surface
- Team Work- Work well with others to solve problems and achieve a common goal
References
References available upon request.
Timeline
Owner Operator of Serrio Lawn Care
self-employed
02.2017 - 04.2020
Owner
Lena's Closet
03.2014 - 11.2017
Server
New Orleans Crescent City Grill
09.2006 - 05.2014