Kellie Shivener
Blue Creek,OH
Summary
Accomplished Senior Constituent Liaison at the U.S. House of Representatives, adept in casework process and fostering impactful relationships with federal, state, and local agencies. Demonstrates exceptional communication skills and a keen ability to address constituent needs with thoroughness and discretion. Proficient in office casework procedures and office computer applications, ensuring efficient and responsive casework management.
Overview
7
7
years of professional experience
Work History
Senior Constituent Liaison
U.S. House of Representatives
01.2018 - Current
- Acts as the representative for the Congressman within his or her area of responsibility including answering casework correspondence, meeting with constituents, verbal communications with constituents, and serving as a liaison with federal, district, and local agencies;
- Informs the Congressman and the District Director of all happenings in his or her assigned issue areas by screening district media sources and interacting with constituents;
- Handles casework assignments
- Acts as a liaison to local, state and federal officials and other persons or groups to form effective relationships for the Congressman
- Assesses casework for problems requiring legislative action and makes recommendations to the District Director and Chief of Staff/Administrative Assistant.
- Trains and supervises Caseworkers
- Prepares periodic reports for the District Director on pending cases and district activities in his or her assigned issue areas;
- Continually screens active cases and acts as liaison with constituents to ensure that their cases are handled in a responsive manner
- Maintains up-to-date files on all cases and categories of information of importance to the office
- Maintains a good working relationship with the Congressman, staff, constituents, and Congressional liaisons
- Works well under pressure and handles stress
- Plans, prepares and runs point on multiple Telephone Townhalls/Outreach Events
- Successfully builds valuable working relationships with congressional liaisons and stakeholders
- Participates in congressional briefings for federal agencies, travels for trainings and continuing education
Education
West Union High School West Union, OH
Shawnee State University
Portsmouth, OHSkills
- Strong oral and written communication skills
- Thorough knowledge of casework process and procedures
- Knowledge of local, state and federal agencies and departments
- Professional telephone manner
- Ability to work cooperatively and courteously with others
- Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner
- Thoroughness and careful attention to detail
- Ability to exercise discretion and independent judgment in fulfillment of casework responsibilities
- Knowledge of office policies, practices, computer programs, and procedures
Timeline
Senior Constituent Liaison
U.S. House of Representatives
01.2018 - Current
West Union High School West Union, OH
Shawnee State University
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