Knowledgeable Case Manager experienced in coordinating care for Type individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
30
30
years of professional experience
1
1
Certificate
Work History
Surgical Intensive Care Manager
Genesys Regional Medical Center
10.2018 - 07.2019
Evaluating nurse performance to ensure quality of nursing care
Monitoring and updating protocols for nursing care and equipment in the ICU
Managing staffing
Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
Assistant NURSE Manager
TCU, Genesys Regional Medical Center
01.2017 - 10.2018
Staffing for TCU and SICU every Four Hours
Communication and Rounding with the Clinical Facilitators
Maintain Environment that Promotes Excellence in Nursing Practice and Nursing Retention
Advocate for Nursing Staff and Patients
Leadership Audits, Monitor, Survey, Educate, and Report to Improve Patient Outcomes and Educate Staff about Evidenced Based Practice
Handle Disputes, Complaints, and Incidents within the Department
Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
Created work schedules for multiple shifts to confirm complete floor coverage.
Streamlined steps in rapid response situations by prioritizing and delegating tasks.
Case Manager
Genesys, Medical Center
06.2008 - Current
Care Coordination |, regional, Completed a Certification Examination for Health Care Delivery System Case Managers and Demonstrated Competence in the Field of Practice.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
Collaborated with an interdisciplinary team to determine timely delivery of services.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Evaluated treatment plans against individual goals and healthcare standards.
Developed and implemented comprehensive case management plans to address client needs and goals.
Clinical Nurse Educator
Genesys Regional Medical Center
01.2003 - 06.2008
Participate in coordination and continuity of orientation programs
Serve as a resource for staff in areas of program development, clinical practice, and program development.
Registered Nurse
Genesys Regional Medical Center
05.1994 - 01.2003
Progressive Clinical Nursing Experience in an Inpatient Nursing Unit, General Nursing and Critical Care
Previous Experience in Critical Care TNCC and ACLS
Preceptor
Education
Bachelor’s - Science And Nursing
Ferris State University
Big Rapids, MI
2003
Associate Degree - Nursing
Mott Community College
Flint, MI
1994
Skills
Care Coordination
Case Management
Family Education
Utilization Review
Discharge Planning
Positive Attitude
Problem-Solving
Email and Telephone Etiquette
Decision-Making
Emotional Awareness
Community Resources
Staff Management
Staff Training
Direct Patient Care
Patient Assessments
Multitasking and Organization
Certification
Registered Nurse License #4704195365 | Expiration Date 08/01/2025
Unit Clerk / Administrative Assistant at Ascension - Genesys Regional Medical CenterUnit Clerk / Administrative Assistant at Ascension - Genesys Regional Medical Center