Charlyn Gifford
Syracuse,NY
Summary
Motivated and personable professional with a passion for helping others and a proven ability to quickly master new skills. Known for being diplomatic and tactful in interactions with individuals at all levels, both professional and non-professional. Experienced in handling sensitive, confidential information with integrity. Adaptable, optimistic, and culturally aware, with a poised and confident presence in diverse environment. Organized and motivated employee eager to apply time management and organizational skills in various environments. Dedicated and adaptable professional committed to expanding skills while supporting company growth through organized, results-driven practices. Proven ability to manage high caseloads, perform under pressure, and deliver exceptional client care that strengthens organizational reputation. Recommends appropriate resources and evidence-based interventions to meet individual client needs and promote recovery, independence, and optimal quality of life.
Overview
20
20
years of professional experience
Work History
Intensive Care Manager
Catholic Charities
07.2023 - 01.2025
- Provided referrals to appropriate community resources and medication management services to support client needs.
- Promoted positive behavioral change through the use of reinforcement techniques, including verbal praise and reward systems.
- Maintained adherence to ethical standards and best practices established by professional counseling organizations.
- Ensured compliance with state-mandated reporting requirements for suspected cases of abuse or neglect.
Intensive In-home Mental Health Counselor
Therapeutic Alliance LLC
07.2021 - 07.2022
- Conducted home visits to evaluate client environments, assess safety, and monitor overall well-being.
- Collaborated with multidisciplinary teams—including school staff, court personnel, probation officers, and psychiatrists—to coordinate comprehensive client care.
- Conducted assessments to identify client needs and developed individualized strategies to address mental health, social, and behavioral challenges.
- Built and maintained trusting relationships with clients, offering empathetic support and guidance through personal and situational difficulties.
- Advocated for clients by coordinating necessary services, resolving crises, and ensuring access to essential resources.
- Connected clients with appropriate community programs, specialists, and social service agencies to support long-term well-being.
- Intensive In-home and Skills
English Foreign Language Instructor
Global LT, LTD
01.2017 - 12.2020
- Counseled and educated family members to strengthen support systems and improve client outcomes.
- Maintained accurate and confidential treatment records, progress notes, and reports.
- Adapted therapeutic approaches to align with changes in client status or treatment goals.
- Supported clients through transitions and discharge planning, promoting stability and continued progress.
- Researched and connected clients with community mental health resources to enhance continuity of care.
Admissions Coordinator and Southern Utah University Coordinator
Upper Limit Aviation
03.2014 - 10.2015
Risk Youth Supervisor
Turning Point Family Care
01.2014 - 07.2014
- Residential facility for rehabilitation for boys
Foreign English Teacher
01.2005 - 01.2006
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA, USA12.2025
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH, USA07.2016
Bachelor of Social Science - Psychology and Anthropology
University of Cape Town
Cape Town, South Africa12.2004
Skills
- Patient Health Education
- Tracking client progress
- Client goal planning
- Clinical Documentation
- Community resources specialist
- Psychiatric population familiarity
- Family Education
- Referral Coordination
- Client Advocacy
- Patient Support
- Case Management
- Care Coordination
- Performance Tracking
- Home Visits and Inspections
- Organization and Multitasking
- Direct Patient Care
- Case Management Tracking
- Emotional Awareness
- Relationship Building
- Positive Attitude
Affiliations
- Member of : The National Society of Leadership and Success since 2014
- Chi Sigma Iota member since 2025
- GPA:3.57
Languages
English
Native or Bilingual
Timeline
Intensive Care Manager
Catholic Charities
07.2023 - 01.2025
Intensive In-home Mental Health Counselor
Therapeutic Alliance LLC
07.2021 - 07.2022
English Foreign Language Instructor
Global LT, LTD
01.2017 - 12.2020
Admissions Coordinator and Southern Utah University Coordinator
Upper Limit Aviation
03.2014 - 10.2015
Risk Youth Supervisor
Turning Point Family Care
01.2014 - 07.2014
Foreign English Teacher
01.2005 - 01.2006
Bachelor of Arts - Psychology
Southern New Hampshire University
Bachelor of Social Science - Psychology and Anthropology
University of Cape Town
Master of Arts - Clinical Mental Health Counseling
Liberty University