Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelli Kincaid

Goodyear,AZ

Summary

▪ Accomplished municipal professional and leader adept at community, neighborhood, and human services programming /management, arts, culture and special event implementation, strategic planning, staff development and oversight of community facility operations

▪ Possess comprehensive knowledge of youth programs, including Department of Health Services Childcare licensure requirements, interdepartmental leadership, coordination and supervision of high profile programmatic areas

▪ Strong interpersonal skills and the ability to establish instant credibility towards the development and management of productive relationships with internal and external leadership, stakeholders and agencies

Overview

32
32
years of professional experience

Work History

Chief Diversity Equity and Inclusion Officer

City Of Peoria
Peoria, AZ
01.2021 - Current
  • Lead citywide Equity, Inclusion and Diversity Team and related continuous efforts and improvements
  • Lead, model and support building equity and inclusion practices and culture across all city programs
  • Develop, implement, and report on strategic organizational equity plan in partnership with executive leadership and citywide department stakeholders
  • Develop consistent communication and feedback mechanisms to identify, discuss, and address equity issues impacting staff
  • Engage diverse staff and leadership to promote trust, collaboration, and partnership between departments and levels of leadership
  • Advocated for staff members, helping to identify and resolve conflicts
  • Coordinated implementation of people-related services, policies and programs through departmental staff

Deputy Director

City Of Peoria
Peoria, AZ
07.2018 - Current
  • Delivered data outcomes to internal and external staff to drive continuous improvement and client engagement.
  • Liaised with legal counsel to address legal issues and contract review.
  • Developed thought leadership around specific topics and emerging practice areas in support of budget, financial and operational goals.
  • Oversee and manage four major programmatic divisions and 200 plus staff designed to meet neighborhood and human service needs of Peoria residential, commercial, small-business, education, faith-based and nonprofit communities.
  • Responsible for providing and administering code compliance (property maintenance, zoning codes and staffing subcommittee), family and youth service( AM/PM/Summer Youth programs, Adaptive/Adult/Teen programming at community resource center), community and human service assistance through locally and federally funded programs and services (affordable housing development/ rehabilitation/ infill/homeless outreach, prevention, shelter, and variety of nonprofit provided services), community engagement (Neighborhood Pride/Neighborhood Grants/Tool Lending Program/Neighborhood Pop Ups), and arts, culture, and special events
  • Provide direction to administration, planning, operations, and maintenance of the Community and Resource Center, Sunrise Family Center and Peoria Center for Performing Arts facilities
  • Manage $17M annual operating and $1.5M capital improvement budgets for the departments four programmatic divisions utilizing variety of funding including Community Development Block Grants, HOME, CARES, ARPA, DES, Percent for the Arts and general funds
  • Develop and maintain intergovernmental and regional relationships with various agencies and stakeholder groups (West Valley Municipal Human Services Collaborative, Peoria Unified School District, United Community Action Network, Faith-based councils, County Health, and Health Care Providers) to solve regional public health, human and social service issues through communication, collaboration and innovation

Recreation Manager

City Of Peoria
Peoria , AZ
08.2015 - 07.2018

▪ Responsible for preparation, administration and monitoring of the annual recreation division expenditure budget of $12M and revenue over $7.5M

▪ Managed 16 program budgets providing programming and activities for over 200,000 participants annually

▪ Directed, motivated, developed and evaluated 50 benefited recreation staff and oversaw up to 95 full-time equivalent seasonal staff

▪ Managed recreational facilities and programs including operations and maintenance at Rio Vista Recreation Center, Community Center, Sunrise Family Center and three pool facilities

▪ Managed programming and reservations at 2 community parks, 32 neighborhood parks and 23 local schools

▪ Developed and fostered relationships and administered contracts, IGAs and agreements with state agencies, school districts, vendors and contractors

▪ Resolved complex or sensitive customer issues while overseeing customer service responsibilities for the Community Services Department

Recreation Superintendent

City Of Peoria
Peoria, AZ
01.2013 - 08.2015
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Established vendor relationships to access timely services in support of events.
  • Improved recreational programming based on feedback from customers and employees.
  • Responsible for implementation and supervision of recreation and special event programs, staff and facilities, including 6 large program areas at 23 facilities with 50 full-time equivalent seasonal staff
  • Managed all recruitment, training, supervision, evaluations and disciplinary actions for exempt, non-exempt, represented, part-time seasonal and volunteer staff
  • Monitored and executed contracts and agreements; fostered collaborative efforts with partners and customers
  • Oversaw and monitored Department of Health Services standards for 24 childcare programs; identified updates or changes to satisfy requirements and maintain certifications

Special Events Supervisor​

City Of Peoria
Peoria, AZ
06.2008 - 01.2013
  • Organized and implemented 80 events per year with as many as 30K guests.
  • Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
  • Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
  • Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
  • Coordinated event amenities, vendors, staff, and other city divisions to ensure successful event production
  • Evaluated event effectiveness; updated future event amenities and coordination based on evaluations
  • Responsible for building and creating partnerships while fostering existing relationships
  • Provided staff support and liaised with Council-appointed boards; interacted with media
  • Developed and monitored event budgets; fulfilled division related goals and objectives
  • Developed, evaluated and updated advertising/marketing plans/strategies for events


Youth Programs Coordinator​ - Childcare/Teens

City Of Peoria
Peoria, AZ
09.1998 - 06.2008
  • Recruited, trained, scheduled and supervised staff; developed training materials and methods
  • Marketed programs, classes and events; responded to customer inquiries; developed and implemented strategies to improve customer service; developed evaluation process to garner participant input
  • Planned and monitored annual expenditure budget; forecasted and monitored revenues; developed and implemented procedures to improve efficiencies and decrease costs
  • Ensure compliance of 23 Department of Health Services Childcare Licensed programs
  • Planned and implement 8 drop in school age programs

Juvenile Safe School Probation Officer III

MARICOPA COUNTY SUPERIOR COURT​
Phoenix, AZ
06.1995 - 09.2002
  • Acted as liaison between schools and court system to enforce school district policies and student conduct regulations, and prevent juvenile delinquency, while promoting a safe environment for students and staff
  • Worked closely with “at-risk” population to moderate crisis situations between students and families

Education

Master of Science - Human Relations

UNIVERSITY oF NORTHERN ARIZONA
​Flagstaff, AZ

Bachelor of Arts - Behavioral Science

UNIVERSITY oF NORTHERN IOWA​
Cedar Falls, IA

Skills

  • Employee Relations
  • Decision Making
  • Employee Orientation
  • Report Preparation
  • Policy Interpretation
  • New Hire Onboarding
  • Networking and Partnership Development
  • Budgeting

Timeline

Chief Diversity Equity and Inclusion Officer

City Of Peoria
01.2021 - Current

Deputy Director

City Of Peoria
07.2018 - Current

Recreation Manager

City Of Peoria
08.2015 - 07.2018

Recreation Superintendent

City Of Peoria
01.2013 - 08.2015

Special Events Supervisor​

City Of Peoria
06.2008 - 01.2013

Youth Programs Coordinator​ - Childcare/Teens

City Of Peoria
09.1998 - 06.2008

Juvenile Safe School Probation Officer III

MARICOPA COUNTY SUPERIOR COURT​
06.1995 - 09.2002

Master of Science - Human Relations

UNIVERSITY oF NORTHERN ARIZONA

Bachelor of Arts - Behavioral Science

UNIVERSITY oF NORTHERN IOWA​
Kelli Kincaid