Kellin Castillo
Cornelius,NC
Summary
Hardworking professional well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Energetic professional enthusiastic about working with customers to reduce liabilities, increase deductions, and satisfy diverse financial needs.
Overview
2
2
years of professional experience
Work History
Tax Associate
H&r Block
Huntersville, NC
11.2024 - Current
- Resolved client tax issues by investigating discrepancies and implementing corrective actions.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Implemented electronic filing procedures to streamline tax return processing and reduce errors.
- Analyzed financial data such as income statements and balance sheets to determine how it affects a client's taxes.
- Reconciled bank statements and financial documents to ensure accurate tax reporting.
Shipping Associate
NSI Industries
Huntersville, North Carolina
03.2023 - Current
- Assembled product containers and crates.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Determined shipping methods, routes or rates for materials to be shipped.
- Reviewed accuracy of invoices and bills of lading.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Prepared parcels for mailing using packaging quality standards.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Scanned and tracked all packages for shipment using tracking software.
Education
Customer Service Training
H&R Block
Huntersville, North Carolina01-2025
First Aid
American Red Cross
Venezuela09-2018
High School Diploma -
Colegio Independencia
Venezuela07-2018
Skills
- Package preparation
- Label preparation
- Warehouse safety
- Data entry
- Multitasking and work independently with minimal supervision
- Keen attention to detail
- Shipping procedures
- Live chat support
- Punctuality and reliability
- Problem-solving
- Positive and professional
- Quality control
- Tax software proficiency
- Software: Softeon & 6 River Systems
- Bilingual (Spanish, English)
- Google software (Docs, Sheets, Drive) Managing video conferencing apps: Zoom, Google Meet
- Team player with excellent communication skills
- Written and Verbal communication
- Friendly, positive attitude
Timeline
Tax Associate
H&r Block
11.2024 - Current
Shipping Associate
NSI Industries
03.2023 - Current
Customer Service Training
H&R Block
First Aid
American Red Cross
High School Diploma -
Colegio Independencia