Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Kelllie Bigelow

Leroy,Michigan

Summary

Dynamic General Manager with a proven track record at Deverman Building/Herban Remedy, enhancing operational performance and ensuring compliance with industry standards. Expert in branding and sales, with exceptional interpersonal communication skills. Achieved significant improvements in customer service and vendor relations, demonstrating proficient leadership and strategic planning abilities.

Overview

1
1
year of professional experience
1
1
Certification

Work History

General Manager

Deverman Building/Herban Remedy
Tustin, MI
03.2023 - 05.2024
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed all aspects of the commercial kitchen, including menu planning, supply management, and food preparation for customers and employees.
  • Managed dual responsibilities by preparing food and running the front desk, ensuring excellent customer service in the Herban Remedy sector.

Education

Associate of Applied Science - Early Childhood Education

Baker College
Michigan

Skills

  • Branding
  • Sales
  • Advertising and marketing
  • Budgeting and cost control
  • Exceptional interpersonal communication
  • Proficient Leadership Abilities
  • Communication skills
  • Training and coaching
  • Expense control
  • Efficient multi-tasker
  • Loss prevention
  • Purchasing and planning
  • Employee and Client scheduling
  • Time management
  • Event management and promotion
  • Vendor relationships

Affiliations

  • I enjoy spending time with my six grandchildren, gardening, and canning what we grow. Chicken tending and vacationing with my husband.

Accomplishments

  • I've been featured in Woman's World magazine for a dramatic weight loss by changing my eating habits. I was peer nominated for the Leadership Academy with Spectrum Health when I worked as patient access and the Revenue Cycle.

Certification

  • I obtained my CHAA certification for insurance while I was with Spectrum Health.

References

References available upon request.

Timeline

General Manager

Deverman Building/Herban Remedy
03.2023 - 05.2024

Associate of Applied Science - Early Childhood Education

Baker College

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