Kellmarie Dejesus
Newport News,VA
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Owner Representative Agent
Williamsburg Resorts Inc. Call Center
05.2024 - 05.2024
- Made calls to owners and helped them gain money towards their timeshares by gaining and adding phone numbers.
Sales Associate
Ross Dress for Less
Newport News, Virginia
11.2023 - 05.2024
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed transactions using a point-of-sale system.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Developed trusting relationships with customers by making personal connections.
- Answered store and merchandise questions and led customers to wanted items.
- Used technology resources to assist customers in locating and selecting items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
Host, Kitchen Prep, Expo and To Go specialist
Texas Roadhouse
01.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing guest flow and table assignments.
- Assisted in training new hosts on procedures and customer service standards.
- Collaborated with kitchen staff to communicate special requests and dietary needs.
- Serving and plating food to meet the guests needs.
- Handled guest inquiries and concerns, enhancing overall dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Ross Dress for Less
Newport News, Virginia
11.2024 - 01.2025
- Collected payments and provided accurate change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Handled returns and exchanges according to company policies.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Greeted customers to determine wants or needs.
Server
Nori Nori Ramen
Newport News, Virginia
06.2024 - 07.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocked service areas with supplies during slow periods.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Informed customers of daily specials and signature menu items.
- Greeted guests and provided menus.
Cashier
Hardee's Restaurant
Norfolk, Virginia
06.2022 - 10.2023
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Warwick High School
11.2023 - 06.2024
Norview High School
Norfolk 09.2020 - 10.2023
Timeline
Host, Kitchen Prep, Expo and To Go specialist
Texas Roadhouse
01.2025 - Current
Sales Associate
Ross Dress for Less
11.2024 - 01.2025
Server
Nori Nori Ramen
06.2024 - 07.2024
Owner Representative Agent
Williamsburg Resorts Inc. Call Center
05.2024 - 05.2024
Sales Associate
Ross Dress for Less
11.2023 - 05.2024
Warwick High School
11.2023 - 06.2024
Cashier
Hardee's Restaurant
06.2022 - 10.2023
Norview High School
09.2020 - 10.2023