Sun Youn Sparks
Customer Care
Duluth,GA
Summary
Excellent Communication with dedicated customer service professional with extensive experience.
Worked for Korean newspaper as reporter and editor.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Business Owner/Customer Service Representative Agent
Boost Mobile Store
Tucker, GA.
11.1998 - 05.2023
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Worked for Korean newspaper as reporter and editor
Korean daily newspaper
Atlanta, GA
02.1996 - 07.1998
- Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
- Wrote, edited and produced stories for Internet and digital channels.
- Cultivated strong relationships with sources and other contacts to support leads and story development.
Education
Bachelor of Bible And Theology -
Warrior Notes School of Ministry
5 Rosedown Dr, Destrehan, LA 70047 05.2019 - 08.2023
Skills
Negotiation
Business administration
Customer Relations
Coaching and mentoring
Client account management
Business planning
Timeline
Bachelor of Bible And Theology -
Warrior Notes School of Ministry
05.2019 - 08.2023
Business Owner/Customer Service Representative Agent
Boost Mobile Store
11.1998 - 05.2023
Worked for Korean newspaper as reporter and editor
Korean daily newspaper
02.1996 - 07.1998