Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Kellsey Langley

Covington,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Unarmed Security Officer

Securitas Security
01.2024 - Current
  • Collaborated closely with other departments within the organization to ensure seamless implementation of security initiatives across various functions.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Administrative Assistant

Atlanta Gynecology and Associates
03.2023 - 01.2024
  • Greet guests upon check in
  • Assist guest scheduling and appointment intake
  • Maintaining patient records and answering patient inquiries.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.


Front of House Team Member

Grub Kitchen and Bar
08.2021 - 12.2022
  • Greet guests upon entry
  • Assist guests with menu items and seating
  • Inventory and daily stock checks.
  • Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
  • Calculated billings and provided receipts to customers, delivering proof of transaction.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Greeted customers and answered inquiries regarding menu items and specials.

Guest Service Representative

Studio Movie Grill
06.2013 - 02.2021
  • Greet guests in a friendly and courteous manner
  • Retrieves orders from the kitchen, confirm accuracy and delivering it to guests
  • Checks station before, during, and after shift for proper set-up and cleanliness.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Education

Diagnostic Medical Sonography

Gwinnett Technical College
Lawrenceville, GA
05.2026

Cosmetology Certificate - Cosmetology

Gwinnet Technical College
Sugarloaf, GA
06.2017

Skills

  • Strong creativity and design skills
  • Data entry
  • Customer satisfaction
  • Team Player
  • Problem-solving abilities
  • Multitasking
  • Team Training
  • Organizational Skills
  • Team Leadership
  • Team building
  • CPR Certified
  • Reliability

Volunteer Experience

  • Family Dermatology, 2011 - 2016
  • 100 Black Men of Rome, 2011 - 2014
  • Scribe from dictation, 2012 -2023

Timeline

Unarmed Security Officer

Securitas Security
01.2024 - Current

Administrative Assistant

Atlanta Gynecology and Associates
03.2023 - 01.2024

Front of House Team Member

Grub Kitchen and Bar
08.2021 - 12.2022

Guest Service Representative

Studio Movie Grill
06.2013 - 02.2021

Diagnostic Medical Sonography

Gwinnett Technical College

Cosmetology Certificate - Cosmetology

Gwinnet Technical College

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Kellsey Langley