Kelly Adamson

• Overseeing daily service operations and coordinating a team of Service Technicians and Service Writers.
• Preparing and presenting repair estimates and invoices to customers.
• Established strong relationships with our customers, fostering brand loyalty and repeat business opportunities.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Scheduled and monitored shop workflow.
• Coordinated warranty claims processing and advocated for John Deere customers to ensure prompt resolution of covered repairs or replacements.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Increased profitability by showing customers that preventative maintenance inspections and services reduce downtime and increase their efficiency.
• Supportive of cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Coordinated with sales team to increase customer satisfactions and address customer concerns promptly.
• Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.

• Led service team to enhance customer satisfaction through effective issue resolution.
• Increased profitability of department and beat budget projections, breaking service multiple sales records.
• Monitored all service metrics including productivity and efficiency.
• Hired, trained and supervised team of Service Technicians and Service Writers.
• Analyzed service reports to identify areas of improvement.
• Maintained a safe working environment by following and enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Controlled expenses, resources and assets for department.
• Resolved customer complaints in professional and timely manner.

• Oversaw daily operations and processes.
• Resolved customer complaints in professional and timely manner.
• Managed a team of technicians and service writers, ensuring timely completion repairs.
• Submitted warranty claims, to ensure prompt resolution of covered repairs or replacements.
• Directly in charge of tool and supply ordering for shop.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Built positive rapport with fellow employees to boost company morale and promote employee retention.
• Effectively built employee schedules to meet the needs of our customers based on business tracking, allowing me to staff during busy periods.
• Oversaw daily and monthly inventory counts and spear headed inventory tracking in our department.
• Monitored service staff performance.
• Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.

This was a large, 24 hour truck repair facility that assisted local and over the road truck drivers and companies by repairing their equipment in a fast and efficient manner.

Primary duties included:

• Generated service requests and inputting accurate complaint information.
• Sourced parts and repair items from local vendors.
• Provided information to customers regarding services, pricing, and turnaround times.
• Worked with technicians to ensure customer equipment was repaired efficiently and properly to get them back on the road.
• Provided accurate and timely estimates to customers.
• Assisted in monthly inventory counts.
• Accurately reviewed completed repair orders, and detailed invoices to be submitted to customers for payment.
• Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
• Cash and fund handling for shift requiring deposits and fund management with daily shift logs and drawer counts