Kelly Allen
Halethorpe,MD
Summary
Was a passionate Cake Decorator with exquisite artistic abilities. Dedicated to maintaining food, associate and product safety. Provides premier customer service and works well with others.
Driven Accounts Receivable Clerk with experience reducing open balances by following up with customers and maintaining productive communication. Good relationship-building, communication and planning skills. Superior work ethic with analytical approach.
Familiar with generating invoices, handling payments and collecting past-due accounts. Proficient in accurately coding bills and maintaining clear records. Collaborative, reliable and results-focused.
Stay on top of accounting needs by proactively updating journal entries, financial schedules and budget tracking reports. Diligent accounting and office administrative professional. Highly organized, hardworking and accuracy-driven.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized Shipping and Receiving Coordinator with background in overseeing inbound and outbound shipping activities to ensure accuracy, completeness, and condition of shipments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service/ Accounting
J.O. Spice
B
06.2024 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Collaborated with other departments to coordinate resources when necessary.
- Established relationships with new carriers as needed to meet customer demands or improve services offered by the company.
- Communicated regularly with customers and suppliers regarding shipment status updates.
- Processed claims related to damaged or lost items during transit in a timely manner according to company policy guidelines.
- Answered questions from customers regarding their billing or payment status.
- Developed processes and procedures that improved the efficiency of the accounts receivable department operations.
- Communicated regularly with vendors regarding invoice processing status updates.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Generated monthly statements for accounts receivable operations.
- Utilized software programs such as Excel and QuickBooks for creating spreadsheets, analyzing data, and preparing reports.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Handled customer complaints in a professional manner.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed processes and procedures related to accounts payable operations.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Coordinated with vendors to ensure timely delivery of products.
- Tracked shipment progress and informed customers about product availability status.
- Resolved issues related to damaged or lost shipments in a timely manner.
- Prepared and processed shipping documents, including bills of lading and invoices.
- Developed and maintained relationships with shipping vendors and partners.
- Facilitated communication between sales, customer service, and distribution teams regarding shipping matters. As i wear many hats and am a team player
Accounts Receivable Clerk
Allegis group/ aston carter
Hanover, MD
03.2023 - 06.2024
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reconciled daily cash receipts with bank deposits.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Accessed customer online portals to research payments and deductions of invoices.
- Access to bank reports.
Account Representative
CMS (Corporate Mailing Services)
Baltimore, MD
09.2021 - 03.2023
- Provided excellent customer service to ensure client satisfaction.
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Reviewed contracts, invoices and other documents for accuracy.
- Developed detailed project plans and tracked progress against goals.
- Monitored team performance, provided feedback, managed conflicts, and ensured deadlines were met.
- Built and established strong partnerships with teams, vendors and contractors.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Cake Decorator
Harris Teeter
Ellicott City, MD
11.2020 - 09.2021
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Decorated cakes for special occasions, including showers, birthdays and christenings.
- Stocked shelves and ordered inventory when product stock became low.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Combined ingredients in bowls of mixing, blending or cooking machinery.
- Shaped and cut dough to achieve desired shapes, signs and designs.
Cake Decorator
Bakery express
Halethorpe, MD
02.2019 - 09.2019
- Decorated cakes for special occasions, including showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Assembled, prepared, decorated and frosted average of 20-30 cakes per shift.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Produced frostings and creams for cakes and other edibles.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Finished baked goods with glazes, icings and other toppings.
- Combined ingredients in bowls of mixing, blending or cooking machinery.
- Weighed flour to prepare batter, dough, filling and icing.
- Shaped and cut dough to achieve desired shapes, signs and designs.
Cake Decorator
Green Valley Marketplace
Elkridge, MD
06.2014 - 03.2019
- Decorated cakes for special occasions, including showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Assembled, prepared, decorated and frosted average of 25 cakes per shift.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Produced frostings and creams for cakes and other edibles.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Coordinated supplies for bakery, including order placement, stock management and use.
- Finished baked goods with glazes, icings and other toppings.
- Combined ingredients in bowls of mixing, blending or cooking machinery.
- Weighed flour to prepare batter, dough, filling and icing.
- Shaped and cut dough to achieve desired shapes, signs and designs.
Skills
- Solid problem solver
- Kitchen safety
- Sanitation and cleanliness
- Opening and closing duties
- Accounts receivable
- Invoice processing
- Payment reconciliation
- Customer relationship management
- Attention to detail
- Effective communication
- Problem solving
- Spreadsheets and journal entries
- Invoice and payment processing
- Aging report analysis
- QuickBooks experience
- Bank deposits
- Bookkeeping
- Customer service
- Cash handling
- Time management
- Retail sales
- Shipping label preparation
- Freight claims processing
- Shipment tracking
- Shipping and receiving tracking
Timeline
Customer Service/ Accounting
J.O. Spice
06.2024 - Current
Accounts Receivable Clerk
Allegis group/ aston carter
03.2023 - 06.2024
Account Representative
CMS (Corporate Mailing Services)
09.2021 - 03.2023
Cake Decorator
Harris Teeter
11.2020 - 09.2021
Cake Decorator
Bakery express
02.2019 - 09.2019
Cake Decorator
Green Valley Marketplace
06.2014 - 03.2019