Kelly Anspaugh
Avon Lake,OH
Summary
Results-driven professional with substantial background in project management, focused on delivering impactful outcomes. Adept at leading diverse teams and driving complex projects to completion. Known for strong adaptability and commitment to achieving strategic goals.
Experienced with regional project management, fostering collaboration across departments. Utilizes strategic planning and risk management to streamline project processes. Track record of driving projects to successful completion through effective team leadership and adaptability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Project Manager
The Solomon Organization
09.2023 - Current
- Conducted regular status updates with key stakeholders to maintain transparency and ensure alignment on project goals.
- Developed comprehensive project plans that clearly outlined objectives, timelines, and milestones for all team members.
- Evaluated vendor proposals, negotiating contracts that maximized value while minimizing costs for the organization.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Maintained meticulous documentation throughout projects'' lifecycle, ensuring accurate record-keeping and ease of future reference when needed.
Facilities Project Manager
The NRP Group LLC
10.2021 - 09.2023
- Improved workplace safety by conducting regular facility inspections and addressing potential hazards.
- Developed comprehensive preventive maintenance plans, reducing equipment failures and prolonging asset life cycles.
- Increased cost savings for facility projects through diligent budget monitoring and resource allocation.
- Managed vendor relationships to secure high-quality services at competitive prices, contributing to overall project success.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Developed and implemented project plans and budgets to ensure successful execution.
SR. Service Manager
The NRP Group LLC
02.2017 - 10.2021
- Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
- Oversaw budget management for the department, ensuring proper allocation of resources while minimizing unnecessary expenditures.
- Implemented quality control measures to ensure consistent delivery of high-quality services across all projects.
- Oversaw vendor management efforts, negotiating favorable contracts terms while maintaining strong working relationships.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Negotiated with vendors to secure best prices for parts and supplies.
Community Manager
The NRP Group LLC
07.2016 - 02.2017
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
- Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
Service Manager
The NRP Group LLC
07.2015 - 06.2016
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Technician
Bayonet Plumbing, Heating & Air Conditioning
05.2014 - 07.2015
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Education
High School -
Terry Parker High School
01.1985
Skills
- Contract Negotiation
- Vendor Management
- Project Management
- Plumbing
- Electrical Troubleshooting
- Budgeting
- Construction
- Remodeling
- Facility Management (FM)
- HVAC
- HVAC systems
- Landscaping management
- Service contracts management
- Budget planning and development
Certification
- Certified Pool Operator Certificate - Pool Operation Management Issued Jul 2018 - Expires Jul 2023
- HVAC EPA Universal Certification - Vidal Enterprises
Timeline
Regional Project Manager
The Solomon Organization
09.2023 - Current
Facilities Project Manager
The NRP Group LLC
10.2021 - 09.2023
SR. Service Manager
The NRP Group LLC
02.2017 - 10.2021
Community Manager
The NRP Group LLC
07.2016 - 02.2017
Service Manager
The NRP Group LLC
07.2015 - 06.2016
Service Technician
Bayonet Plumbing, Heating & Air Conditioning
05.2014 - 07.2015
High School -
Terry Parker High School
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