Summary
Overview
Work History
Education
Skills
Timeline

Kelly Arnold

Glennville,GA

Summary

Dynamic System Operator with proven expertise at Walmart Supply Chain, excelling in system management and technical support. Recognized for enhancing operational efficiency through meticulous documentation and effective issue escalation. Adept at multitasking and fostering positive customer relations, ensuring seamless service delivery and compliance across various departments.

Overview

28
28
years of professional experience

Work History

System Operator

Walmart Supply Chain
Statesboro, GA
08.2005 - Current
  • Counsel and guide symbiotic process operations.
  • I wrote 73 AWI, 15 resources, 7 one-point lessons, and 7 job aids for the Systems Process Path.
  • Spent 3 weeks at 8767 helping to get their systems in compliance.
  • Operated and maintained data processing and peripheral equipment, and called in outside technical support for specialized service.
  • Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques, and positive customer support.
  • Troubleshooting daily IT desktop client issues, supporting multiple departments and various offices.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
  • Troubleshooting system alerts and issues to rectify issues.
  • Operated computers, printers in distribution center
  • Monitored data inputs to manage and maintain accuracy.
  • Managed user profiles, security access and shared file structures.
  • Provided technical and operational support for entire Distribution center
  • Completed frequent checks on user logins, file permissions and other data issues.
  • Maintained technical cabinets in distribution center
  • Processing and printing labels
  • Maintaining the bucket ( modification of the cycle wave and deleting order)

Slotter

Walmart
Stateboro , GA
08.2003 - 08.2005
  • Correctly and accurately tagging pallets that are unloaded in building
  • Maintaining a safe work environment
  • Maintained machines in good working order by cleaning and adjusting carts

Quality Assurance Associate

Walmart Supply Chain
Statesboro , GA
08.2002 - 08.2003
  • Researched and explored quality issues
  • Investigated previously disputed records for accuracy and compliance.
  • Verify slot from receiving that day
  • Counting 171 slot
  • Trailer audits
  • Complete the 1581 cycle

Customer Service Manager

Walmart Stores,INC 0635
Savannah, GA
08.1999 - 08.2002
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Over seeing returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Trained new hires on running a register and money handling.
  • Staff management (cashiers,service desk and layaway associate)

3rd Key Holder

Kitchen collection
Savannah, GA
01.1997 - 08.1999
  • Supervised bank deposits and security procedures to support store opening and closing.

Education

High School Diploma -

Bryan County High School
05.1999

Skills

  • Equipment maintenance
  • System management
  • Documentation
  • System diagnostics
  • Organizational skills
  • Multitasking
  • Microsoft Office proficiency
  • Technical support
  • Customer service
  • Issue escalation

Timeline

System Operator - Walmart Supply Chain
08.2005 - Current
Slotter - Walmart
08.2003 - 08.2005
Quality Assurance Associate - Walmart Supply Chain
08.2002 - 08.2003
Customer Service Manager - Walmart Stores,INC 0635
08.1999 - 08.2002
3rd Key Holder - Kitchen collection
01.1997 - 08.1999
Bryan County High School - High School Diploma,

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Kelly Arnold