Kelly Bair
Logan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Family Leave
Stay At Home Mom
Logan, OH
09.2014 - Current
- Developed and implemented strategies to reduce and prevent family conflict.
- Maintained entire family's schedule and organized events.
- Facilitated transportation to and from appointments.
- Built positive and nurturing environments to support child social and emotional growth.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Cashier
Speedway
Logan, OHIO
04.2013 - 03.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Associate
JCPenney
Lancaster, OH
02.2009 - 03.2012
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise.
- Ran cash register, and, or, took customers online orders in person or on telephones.
Manager
Massey's Pizza
Pataskala, OH
06.2006 - 12.2010
- Coordinated and supervised kitchen operations to deliver delicious, quality food.
- Coordinated or executed weekly inventory counts to reconcile physical products with records.
- Managed establishment finances, including counting cash and receipts and completing bank deposits.
- Investigated and resolved complaints regarding food quality, service, and accommodations.
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.
BRC
JCPenney Distribution Center
Columbus, OH
09.2006 - 03.2008
- Assisted with inventory record keeping, using hand-held scanners and terminals to document movements and changing levels.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stacked, packed, and labeled items in preparation for shipment.
- Unloaded incoming materials and loaded outgoing merchandise.
- Contributed to shipping operations with proper boxing, padding, and labeling of finished work.
Education
No Degree - Accounting
Ohio University-Lancaster Campus
Lancaster, OhioGeneral Studies/Diploma -
Logan High School
Logan, Ohio05-2006
Skills
- Customer service expertise
- Effective scheduling abilities
- Clear and concise communication
- Comprehensive understanding of products
- Proficient in Microsoft Office Suite
- Skilled at prioritizing tasks simultaneously
- Driven individual
- Friendly, positive attitude
- Problem-solving
Accomplishments
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Family Leave
Stay At Home Mom
09.2014 - Current
Cashier
Speedway
04.2013 - 03.2014
Customer Service Associate
JCPenney
02.2009 - 03.2012
BRC
JCPenney Distribution Center
09.2006 - 03.2008
Manager
Massey's Pizza
06.2006 - 12.2010
No Degree - Accounting
Ohio University-Lancaster Campus
General Studies/Diploma -
Logan High School