Kelly Baker
Clarksburg,WV
Summary
Seasoned professional with 20 years in customer success and coaching, focused on cultivating supportive learning environments. Skilled in enhancing understanding of course material through cultural strategies. Excelled in fast-paced settings, establishing strong relationships with diverse individuals at all organizational levels.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Academic Enrichment Specialist
Harrison County Board Of Education
Clarksburg, WV
08.2025 - Current
- Directed stakeholder needs and delivered customized solutions that enhanced learner engagement through targeted initiatives.
- Provided consultative services to stakeholders in helping learners maximize usage of instructional resources, and accessibility solutions.
- Utilized assessment data to evaluate program effectiveness and recommend strategic improvements for learner success.
- Managed complex portfolio of students and stakeholder relationships, effectively balancing multiple priorities to achieve 95% success rate in learner outcomes.
- Built and maintained rapport with key stakeholders, providing insightful solutions to navigate complex educational opportunities.
- Collaborated with cross-functional teams to coordinate implementation strategies and achieve 100% of shared objectives.
Literacy Specialist
Harrison County Board of Education
Clarksburg, WV
08.2023 - 08.2025
- Conducted assessments to identify students' literacy needs and progress.
- Implemented targeted interventions for struggling readers and writers.
- Collaborated with teachers to integrate literacy strategies into classrooms.
- Developed engaging literacy curriculum for diverse student populations.
Academic Enrichment Specialist
Harrison County Board of Education
Clarksburg , WV
08.2021 - 08.2023
- Facilitated students' identification of personal academic goals and interests, enhancing their engagement and motivation.
- Assisted teachers in implementing enrichment activities and curriculum enhancements.
- Analyzed data to guide decision-making, prioritize support, and update stakeholders on student progress.
- Cultivated strong relationships with clients through effective communication and support.
- Supported a diverse client base with varying needs and priorities.
Instructor English Language Arts
Harrison County Board Of Education
Clarksburg, WV
08.2008 - 08.2021
- Conceptualized and built high-standard learning assets, merging project-oriented learning modules and enhancing collaboration among team members through in-person interactions.
- Fostered collaboration among cross-functional teams and faculty by implementing evidence-based practices.
- Engineered an advanced analytics system for monitoring the academic progression of 1000+ students, and achieved a 5% rise in overall learner grades.
- Executed transparent communications with stakeholders, authored individual success plans, and provided updates for over 1000 students through email, phone calls, and LMS.
Education
Master of Arts - Curriculum And Instruction
West Virginia University
Morgantown, WV05-2005
Bachelor of Arts - English Literature
Fairmont State University
Fairmont, WV05-2001
Skills
- Client relationship management
- Customer onboarding and implementation
- Consultative solution delivery
- Stakeholder engagement
- Account support and retention
- User adoption and product utilization
- Cross-functional collaboration
- Data analysis and reporting
- Customer needs assessment
- Problem resolution and escalation
- Learning technology implementation
- Process improvement
- Project coordination
- Customer training and development
- Strategic relationship management
- Business communication and presentation skills
- Accessibility and inclusive design
- Microsoft Office 365 suite proficiency
- Google Workspace applications expertise
- Learning management systems knowledge
- Virtual meeting platforms proficiency
- AI-assisted research and analysis
- AI-enhanced content creation
- AI workflow automation and productivity
- AI-powered documentation development
Certification
- LinkedIn Certifications
Customer Success Career | Onboarding New Customers | Salesforce Essential Training | Sales: Customer Success | Slack Essential Training
Timeline
Academic Enrichment Specialist
Harrison County Board Of Education
08.2025 - Current
Literacy Specialist
Harrison County Board of Education
08.2023 - 08.2025
Academic Enrichment Specialist
Harrison County Board of Education
08.2021 - 08.2023
Instructor English Language Arts
Harrison County Board Of Education
08.2008 - 08.2021
Master of Arts - Curriculum And Instruction
West Virginia University
Bachelor of Arts - English Literature
Fairmont State University