Kelly Beals
Amazon Flex
Elgin,SC
43
years of professional experience
Professional in beauty industry with strong business acumen and passion for client satisfaction. Proven ability to lead and inspire team, ensuring optimal performance and morale. Skilled in salon management, customer service, and trend analysis. Adaptable and results-driven, consistently meeting evolving needs of clients and staff.
Work History
Amazon Driver
2 Years 6 Months- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Conducted vehicle inspections to ensure compliance with operational standards and safety guidelines, maintaining readiness and regulatory adherence.
- Communicated effectively with customers regarding delivery timelines and service updates.
Direct Care Worker and Admissions Intake
14 Years 5 Months- Provided compassionate support to individuals with mental health challenges, fostering a safe environment.
- Assisted clients in daily living activities, promoting independence and personal growth.
- Documented patient progress and behaviors accurately to inform treatment plans and adjustments.
- Collaborated with multidisciplinary teams to develop individualized care strategies for clients.
- Trained and mentored new staff on best practices for direct care delivery and client engagement.
- Advocated for clients' needs, ensuring access to appropriate resources and services within the community.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
Hair Salon Owner
47 Years 4 Months- Supervised daily salon operations to maintain exceptional customer service and satisfaction.
- Owned development of marketing strategies to support acquisition of new clients and retention of existing clients.
- Provided hands-on training and mentorship to support skill development in hair cutting, coloring, and styling techniques.
- Implemented inventory management systems to support product availability while reducing waste.
- Directed financial management activities covering budgeting, forecasting, and ongoing expense monitoring.
Education
Cosmetology License - Cosmetology
Skills
Project management
Customer service
Problem resolution
Decision-making
Problem-solving
Time management
Task prioritization
Organizational skills
Attention to detail
Computer skills
Critical thinking
Teamwork and collaboration
Active listening
Appointment scheduling
Business management
Teamwork
Timeline
Amazon Driver
Amazon Flex
09.2019 - 03.2022Read More
Direct Care Worker and Admissions Intake
Lahey Behavioral Health
09.2007 - 02.2022Read More
Hair Salon Owner
Jack & Jill Hair Salon
06.1979 - 2024Read More
Lynn Vocational Technical
Cosmetology License from Cosmetology
Read More